Be part of a passionate team and create opportunities!
CALL CENTER AGENT (OUTBOUND)
Job Description:
- Outbound calls for surveys, lead generation, event invitation and/or sales
- Inbound calls to resolve customer queries or close lead/sales
- Data entry to update customer relationship management (CRM) software
- Respond to emails
- Create reports using Microsoft Office and Google Drive
- Meet service level agreements set forth
- Perform other duties as assigned
Qualifications:
- Excellent English communication skills
- Typing Speed: at least 40WPM
- Ability to work under pressure
- Ability to multitask, prioritize and manage time efficiently
- Customer orientation and ability to adapt and respond to different types of personalities
- Intelligent
- No BPO experience required; fresh graduates are welcome to apply
MUST HAVE the following equipment:
- Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
- Internet connection: Wired connection; minimum of 10 Mbps
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype
So, why join us?
- Permanent work-from-home
- Full Time and Long Term Employment
- Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
- Salary will be based on: Skills, Attitude, Performance, Attendance
- Opportunity for regularization and promotion
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Training: less than a month
Option to choose between Probationary and Freelance Set up
- Probationary: 13,500 - 14,500 (Package)
- Freelance: Up to 17,600
WE LOOK FORWARD TO MEETING YOU!