Client Success Director
(Remote)
About Us:
Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.
Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!
Matrix Medical Network is proud to be a Diversity, Equity, Inclusion and Accountability Employer
Why Work at Matrix?
About the role:
Type: Full Time Salaried
Compensation: $111K - $166K
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Client Success Director develops relationships with larger and more complex clients to increase revenue. This role pursues relationships with potential new lines of business, identifies business opportunities to upsell products and services to current businesses, and drives retention and growth among client portfolio by understanding their unique business needs and helping them succeed. Additionally, this role has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs, maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal, and advises internal teams on product and service improvements/suggestions based on client feedback. The Client Success Director is also responsible for building, maintaining and communicating accounts plans across their internal cross-functional account team. At the Client Success Director level, work is highly independent, may assume a team lead role for the group, and serves as a specialist on complex client matters.
Responsibilities:
Must Haves:
Experience:
7+
Education:
Bachelor's
Our Culture:
Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Director, Client Success. Primary location: Remote. Work from Home Opportunity, Full-Time, Regular, Salaried