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Digital Implementation Specialist II

TX_CSE_Client Implementation
Remote
Poland, Poland

Purpose of the role:

Functions as the expert technical point of contact in global client implementations.

Main responsibilities:

  • Provides support on pre-sales meetings as SME; provides documented recommendations and summarizes as necessary
  • Build the OBT in line with customer expectations
  • Provide implementation coaching to OBT setup teams
  • Coordinate other technical resources on the project
  • Attend and lead OBT Technical workshop for each new implementation
  • Collaborate with Global Product Owners to provide local expert knowledge with input to product development; Attend supplier meetings
  • Provide regional CR & issue management
  • Performs product testing
  • Define and communicate standards and best practices in line with CWT requirements
  • Working knowledge of technical applications used by client implementation function

#LI-Remote #LI-PS

Experience & education:

Experience

  • Bachelor’s Degree in IT or equivalent experience
  • 3-5 year of experience supporting OBT implementation from front end to site setupΒ 

Knowledge, skills and abilities (KSAs)

  • Strong organization and time management skillsΒ 
  • Ability to work within a multicultural environment
  • Strong presentation, interpersonal, and communications skills; able to present ideas and results clearly and effectively; able to influence client decision making; ability to communicate effectively with leadershipΒ 
  • Strong working knowledge of technical applications used by client implementation function