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IT Service Desk Quality Improvement Specialist (m/f/d)

EU Tech Chamber
Full-time
Remote
Pakistan

The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind - following our vision "Technology obliges". As Europe’s leading tech network, we are constantly enlarging our team to serve our network even better.

We are currently building our team and now searching for

 IT Service Desk Quality Improvement Specialist  (m/f/d) - 100% Remote

Your mission:

Your daily tasks:

  • Address day-to-day queries, escalations and ensuring timely resolution.
  • Provide expert guidance to the team in resolving complex technical issues.
  • Contribute to the continuous development of internal IT infrastructure and helpdesk services.
  • Stay updated on industry best practices and technological advancements.
  • Manage team matters and ensure compliance with SLAs in all IT helpdesk operations.
  • Assign workload evenly to team members to ensure maximum productivity.
  • Facilitate information exchange among team members in an agile environment.
  • Define guidelines and measures for performance improvement in various service levels.
  • Conduct regular feedback meetings regarding service quality and plan improvements.

What we are looking for:

  • Degree in Information Technology, (Relevant certifications will be a plus).
  • 2+ years of experience in IT Helpdesk (Remote Support Environment) along with team management.
  • Expertise in Azure, Microsoft 365, PowerShell, virtualization environments, and Linux Systems.
  • Advanced knowledge of hardware and software, especially in the Microsoft environment (Windows operating systems, Microsoft Office, Microsoft AD), GPO, IT System Integration, and advanced ticketing tools.
  • Advanced level of network knowledge (Firewalls and routing).
  • Excellent organizational skills with the ability to multitask.
  • Certified Scrum Master would be a plus.
  • Excellent English language communication skills, both written and verbal

We offer:

We stand for the vision of a better and more sustainable world - hand in hand with European technology companies. With the personalities who are active in our organization worldwide, you create a great network and inspiration for your daily work - also for your personal future. So you get the chance to grow with us and the whole EU Tech Chamber.

You can find more information about us at www.eutech.org