nCino Administrator I

This position is responsible for the administration of the nCino Bank Operating System.  Primary duties will include configuration, support, maintenance, reporting, and enhancement of the system for commercial, small business, and retail lines of business.  This position plays a critical role supporting and executing complex business processes while promoting efficiency, profitability, and other key bank initiatives.

• Administration and oversight of day-to-day configuration, support, maintenance, reporting, and overall improvement of the nCino Bank Operating System.
• Identify and resolve end user problems in an effective and timely manner.
• Assist in implementation of nCino processes that will streamline the loan approval process, automate loan data capture, enhance credit decision workflow, and support loan growth initiatives.
• Production of management reports derived from automated databases to assist in collection of historical data collection and forecasting of credit trends.
• Conduct and/or coordinate enterprise-wide training on the nCino platform, including travel to all Trustmark markets, and ongoing technical support.
• Manage key vendor relationships along with vendor oversight requirements and corporate risk tolerance.
• Define and manage the configuration and implementation of new nCino feature releases and other system updates.
• Perform additional duties as assigned.

• Bachelor’s degree in Business, Information Technology, or equivalent education or related training
• Minimum of one year work experience as an nCino or Salesforce administrator experience
• Strong interpersonal, communication, collaboration, and leadership skills
• Minimum 3 years administrator experience related to enterprise-wide large volume customer-based software / systems preferred
• Certified nCino or Salesforce Administrator preferred
• Prior experience in the implementation, management, and oversight of the nCino loan origination system preferred