Remote Nurse Concierge - (Registered Nurse RN)

Job Description:

Who are we?
Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

Why join us?
-Award-winning – “Top places to work 2020, 2021, 2022, 2023, 2024” “Healthcare workplace Innovator” “Top 100 Agency HomeCare Elite”
-Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
-Comprehensive and ongoing training, work/life balance, more family time, fun and relaxation

Our teams at Pinnacle work seamlessly together with physicians, patients, and caregivers to deliver Exceptional Outcomes with Beyond Expectation patient care.
                                                                   
                   

Job Title/Position: CARE Center Clinical Concierge – Pinnacle Home Care

JOB SUMMARY

The Care Center Clinical Concierge plays a vital role in delivering seamless, compassionate support to patients, the public, and our employees. The Clinical Concierge provides real-time assistance by triaging incoming calls and communications, ensuring each person’s needs are met promptly and professionally. This role involves accurately documenting all activities, scheduling appointments, conducting follow-up calls, resolving inquiries, and connecting all customers with the appropriate resources and services.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

Essential Functions

• Handle incoming and outgoing calls with stakeholders, referral sources, and new patients, delivering exceptional patient care and customer service in a fast-paced, high-volume call center.
• Support clinicians by answering questions related to the Kantime EMR, clinical inquiries, CET processes, and other educational needs.
• Assist patients and clinicians with order processing, critical lab coordination, medical documentation, and other caller requests.
• Efficiently prioritize tasks and manage multiple web-based systems simultaneously, accessing information and performing data entry with high accuracy.
• Adapt smoothly to changes in procedures, programs, or role responsibilities based on organizational needs.
• Ensure HIPAA compliance in all interactions and activities.
• Create, update, and manage confidential client data in the Electronic Medical Record (EMR) system with accuracy and discretion.
• Communicate effectively with both internal and external customers, maintaining professionalism in all interactions.
• Maintain department logs and reports to support internal operations.
• Collaborate with supervisors and leaders to discuss, enhance, and resolve issues effectively.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Incumbents must be compliant with conditions of participation for the Center for Medicare/ Medicaid Services.

POSITION QUALIFICATIONS          

Required

• Registered Nurse or Licensed Practical Nurse with IV Certification required.
• Exceptional communication and time management skills required.

Preferred

• At least 1 year Home Health Care or telephone triage experience preferred.