With over 4400% growth in the past three years, partnerships with 350+ new hospitals, penetration into all major national health systems, and still pre-IPO, our client is a fantastic career opportunity. They are hiring a Clinical Account Manager (AM) who is responsible for launching new hospitals and organic growth of the install base of hospitals. The AM will also be responsible for providing ongoing medical education to physicians and clinical staff using clinical information as the foundation for growth. This Clinical Account Manager must be based in Chicago IL, please no remote applicants.
What you'll do:
Driving New and Organic Growth
- Expand use of our client's product to additional acute or critical care centers within the existing customer base.
- Work with the local Territory Manager to launch new customer sites.
- Drive new product and technology introductions for existing customers.
- Build advocacy and champions within facilities. Use hospital data to validate and build interest.
- Develop a qualified lead funnel within the existing install base. Regular activities consist of formal presentations, peer-to-peer education, new physician training, and driving physician education.
- Responsible for upgrades and departmental expansion in the existing install base.
- Strong project management skills required to support new account launches.
Clinical Training / Education
- Educate and train physicians, hospital personnel, and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of our customer and relevant patient populations.
- Troubleshoot workflow solutions for departments as the need arises
- Partner with clinicians to identify and establish protocols for patients at risk of seizure.
- Lead clinical teams through training sessions helping understand workflow and applications.
Reporting and Administration
- Submit all required reports and training documentation on a timely basis
- Use Salesforce.com to manage the administrative task
- Ensure compliance with applicable laws, regulations, and company's policies
- Works cross-functionally to ensure successful deployment of our client's products at customer locations.
- Ability to work within a field-based team and strong partnership with Territory Manager of the respective region.
Requirements:
- 3-5 years of recent critical care sales experience OR 5 years and med device or pharma experience OR RNs with industry experience in supporting sales teams.
- Experience working with multiple key stakeholders (physicians, management, administration) or hospital-wide committee membership.
- Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized, and able to prioritize strategically.
- Ability to accurately assess and understand different stakeholders' needs/wants. Process cross-functional agendas and adjust strategy to achieve desired outcomes.
- Confidence and expertise are required to effectively challenge the status quo and influence meaningful change through consensus building
- Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change
- Grit, high integrity
- Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience.
#LI-Remote
#LI-EH1