Job Description
Professional Services Consultant, XDR
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a
company built on the foundation of challenging and disrupting the way things are done, and
we’re looking for innovators who are as committed to shaping the future of cybersecurity as we
are.
FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based
on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a
journey of disruption that has yielded the best of our values. We offer as much flexibility as
possible, and choices that enable you to be most productive,
Job Description
Your Career
The Professional Services Rapid Response Consultant for Cortex will provide onsite and remote
rapid response performing design, deployment, and configuration relating to Palo Alto Networks
XDR. The Consultant will function as the Cortex Technical Lead and Palo Alto Networks
Solutions Subject Matter Expert (SME) interacting directly with the customer's personnel and or
response teams. As the technical expert during a customer incident, this role will focus on
implementing Palo Alto Networks XDR and/or providing configuration enhancements for existing
deployed systems.
Your Impact
● Deploy and configure XDR across customer environments, including endpoints and
cloud environments
● Tune and optimize endpoint agents to maximize security effectiveness while minimizing
operational impact
● Assist in building policies based on machine learning and behavioral analytics
● Analyze logs and events generated by XDR to identify, investigate, and mitigate security
incidents
● Interact with the Palo Alto Networks Unit 42 to analyze and remediate cybersecurity
events (Remediation limited to Firewall Implementation/Configuration/Hardening)
● Interact with Palo Alto Networks Unit 42 and customer to develop recommendations and
roadmaps for enhancing the effectiveness of customer’s cybersecurity controls
● Ability to communicate and lead effectively in a crisis situation with all levels of a
customer’s organization from Engineering/Operations to C Level staff
● Ability to document and templatize necessary documentation packages for customer(s)
● Ability to work on a team or lead a team depending upon the specific projects
● Ability to provide complex solutions in customer environments and execute/document
said solutions by self or as a team leader
● Maintain knowledge of current cybersecurity threats and industry trends
● Other tasks and duties as needed to support the customer and/or business
Qualifications
Your Experience
● 5+ years in a technical consulting or engineering role
● 3 years experience deploying and managing XDR platforms, including expertise in
endpoint agent deployment and configuration
● Strong understanding of endpoint security technologies, such as software firewalls,
antivirus, anti-malware, and endpoint protection platforms
● Knowledge of machine learning and behavioral analytics principles, enabling the
development and tuning of effective security policies
● Ability to analyze logs and events generated by XDR to detect and respond to security
incidents
● Solid understanding of security concepts, frameworks, and best practices, with the ability
to provide expert advice and guidance to customers
Desired Certifications
● ISC2 CISSP
● Palo Alto Networks Certification – PCDRA
● Public Cloud Certification – i.e. AWS Certified Solution Architect Professional, AWS
Advanced Certified Networking Specialty