Acumatica Functional Engineer - Australia

Traild: Who are we? Traild is a dynamic, fast-growing SaaS company that streamlines, automates, and protects Accounts Payable. Just as your bank provides always-on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors, and mistakes. Our specialized Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated, and secure. We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and, with your help, we can support more businesses digitize their existing operations with enhanced automation and security. Hear how Traild customers speak about us here. The Role: Want to be a part of our exciting growth journey? We’re looking for a talented, passionate, and motivated Acumatica Functional Engineer to join our Solutions team at Traild. In this role, you’ll play a key part in leading Acumatica integration projects and providing exceptional ERP support to our customers. You’ll collaborate closely with internal teams and clients to deploy, support, and enhance Traild’s AP automation solution — ensuring seamless integration and exceptional customer outcomes. This position is ideal for someone who understands ERP systems deeply, enjoys problem-solving, and is comfortable bridging the gap between functional and technical. Key Responsibilities Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries, which requires you to be empathetic and patient when dealing with customer concerns. Assist the Sales team to demonstrate how Traild can help prospects streamline, automate, and protect their accounts payable processes, which involves showcasing the features and benefits of our AP automation solution. Configure, test, and troubleshoot technical integrations to ensure seamless deployment and user adoption, which requires attention to detail and strong analytical skills. Collaborate with customers to understand business requirements and deliver tailored ERP/AP solutions, which involves active listening and effective communication skills. Lead and support client implementations of Traild’s AP automation platform with Acumatica, which requires strong leadership and project management skills. Create and maintain clear documentation, technical notes, and knowledge base articles, which involves strong writing and organizational skills. Partner cross-functionally with Sales, Product, Customer Success, and Technology teams to ensure customer success and solution excellence, which involves building strong relationships and effective communication.

Who You Are:

3+ years of experience with Acumatica or MYOB Advanced (administration, development, or solution consulting)

• Strong understanding of ERP systems, SaaS products, and financial processes, particularly Accounts Payable, which involves staying up-to-date with industry trends and best practices.
• Comfortable reading and understanding code — not a developer, but confident navigating integrations and data flows, which requires strong analytical skills.
• Experience with additional ERPs such as SYSPRO, SAP B1, or NetSuite is highly regarded, which involves staying adaptable and open to learning new systems.
• Proven ability to diagnose technical issues and collaborate cross-functionally to solve them, which involves strong problem-solving skills and effective communication.
• Confident, articulate, and professional when interacting with customers, which involves strong interpersonal skills.
• Curious, adaptable, and eager to grow within a fast-paced, global scale-up, which involves staying motivated and engaged in a dynamic work environment.
• Comfortable working remotely or in a hybrid team setup, which involves flexibility and adaptability.
• A strong collaborator with an attitude that embraces growth, hands-on execution, and continuous improvement, which involves a willingness to learn and adapt.
• The Perks of Working at Traild

Flexibility: We offer a range of remote, hybrid, and flexible working options. Global Team: We are growing across APAC, NA, and EMEA, with team members around the world. We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it Employee Satisfaction: Our team genuinely loves working at Traild—we scored an 85 eNPS on our 2025 survey! Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment