Associate Product Manager – Inbound

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Associate Product Manager – Inbound Location: Dallas, Las Vegas, Pittston, Fort Lauderdale, Louisville

About the Role:

ShipMonk is seeking a highly motivated Associate Product Manager – Inbound who is ready to learn fast, grow quickly and make an immediate impact. This role is ideal for someone early in their career with strong communication, analytical thinking and a passion for building great products. You'll be the bridge between our merchants, customers and internal teams, translating needs into product improvements that drive real improvements. You’ll have the opportunity to work in an environment filled with highly skilled, experienced product, engineering and operations professionals—giving you direct access to mentorship, hands-on learning and accelerated career development. You will collaborate closely with inbound operations, development teams and stakeholders to support and improve inbound-related capabilities that drive efficiency, accuracy and a top-tier merchant experience. Desired Experience Bachelor’s degree or equivalent practical experience. 0–2 years of experience in product management, business analysis, operations, or a related role. Analytical skills, including Excel proficiency SQL skills (basic queries, data analysis) Strong written and verbal communication skills, comfortable engaging with merchants and customers Experience or familiarity with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio). Passion for learning, problem-solving and working in a fast-paced environment.

Skills & Responsibilities PDLC Participation: Support the product development lifecycle for Inbound capabilities, including discovery, requirement definition, prioritization, development support and iteration. Cross-functional Collaboration: Partner with inbound operations, engineering and stakeholders to ensure clarity, alignment and smooth execution across teams. Execution: Demonstrate strong ownership, adaptability and the ability to juggle multiple tasks while maintaining attention to detail and hitting deadlines. Customer Research: Assist with research, interviews and data analysis to better understand merchant and operational needs within the inbound process. Implementation & Adoption: Collaborate with Go-to-Market teams to support product rollouts, documentation, training and customer adoption efforts. Inbound Process Concepts: Develop a strong understanding of inbound workflows such as receiving, putaway, ASN processing, discrepancies and quality checks. Data-Driven Decision Making: Use analytics to identify patterns, measure performance and support product recommendations that improve inbound efficiency and accuracy. Warehouse Floor Engagement: Spend time with warehouse teams to observe workflows, identify pain points and help shape product enhancements grounded in real operational insight. Growth Mindset: Demonstrate curiosity, energy and a proactive approach to learning both product management skills and warehouse/logistics processes. Join us at ShipMonk and become part of a team shaping the future of logistics with innovative, data-driven solutions! 🚀 ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.