Bilingual Community Health Worker (Remote Flexible, Spanish Speaking)

About Pair Team At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest care management providers in California and are expanding into Texas and other states to continue supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, we’re not just delivering care—we’re building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity Pair Team is hiring a full-time Bilingual Community Health Worker (CHW) to support a high-need Medicaid population through whole-person, relationship-based care. This role is a key part of Pair Team’s Care Management Program, which delivers coordinated medical, behavioral, and social services to individuals with complex health needs. The CHW will engage members who may be navigating housing instability, chronic health conditions, or behavioral health challenges—helping them stay connected to care, build trust in the system, and meet their personal health goals. This position primarily allows for remote work; however, it includes regular in-person visits in the community across Travis County (Austin, TX). Typically 1 or 2 days per week will include visiting patients in the community, at their homes and in various sites of care.

What You’ll Do Serve as a primary point of contact for a panel of members, maintaining consistent phone, text, and in-person outreach Build long-term, trust-based relationships to support engagement and continuity of care Help members navigate healthcare and social service systems, including housing, food access, transportation, and behavioral health Coordinate care activities, such as scheduling appointments, managing referrals, and ensuring timely follow-ups Collaborate closely with nurses, behavioral health care managers, and other care team members to ensure high-quality, integrated support Surface and help resolve barriers that may prevent members from accessing or continuing care Accurately document all member interactions and coordination activities in internal systems Meet outreach, documentation, and engagement targets in line with program requirements Participate in field-based member visits as needed to support engagement and outreach efforts What You’ll Need Active CHW Certification in the state of Texas (required) Based in Travis County (Austin, TX) (required) Bilingual in English and Spanish (required) 1+ year of experience as a community health worker or in a similar outreach or care coordination role Reliable access to a vehicle Reliable internet connection and access to a quiet, HIPAA-compliant workspace Strong communication skills and cultural competency when working with vulnerable populations Ability to work independently in a remote environment while staying aligned with a cross-functional care team Organized, detail-oriented, and comfortable using digital tools (e.g., EHRs, CRMs, video conferencing platforms) Valid driver’s license and active auto insuranc Because We Value You Salary: $24 hourly Comprehensive health, vision & dental insurance 401k Monthly work-from-home expense stipend Flexible vacation policy with paid time off Opportunity for rapid career progression and personal growth Work from the comfort of your own home Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!