Remote Bilingual Customer Service Assistant (English/Spanish) - LATAM

About Valatam We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role We’re looking for a Customer Service Assistant to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position (Monday – Friday, 9 am – 5 pm EST) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador. Key Responsibilities Answer inbound calls and respond promptly to customer inquiries in English and Spanish. Follow up on cancellations and attempt to reschedule services. Provide accurate information about products and processes. Handle inquiries and concerns to ensure customer satisfaction. Contact existing customers to provide updates and build relationships. Other similar or related tasks Fluent English (C1/C2) and Spanish. 1 – 5 years of experience in customer service or bilingual support roles (remote preferred). Proficiency with Google Workspace and Microsoft Office. Excellent communication and problem-solving skills. Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. Bachelor’s or Associate’s degree preferred. Our Core Values at Work We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you. What We Offer Hourly rate equivalent to USD $696 – $870/month (experience-based) Annual pay increments Discretionary client bonuses (80 % of clients award year-end bonuses) 7 U.S. federal holidays + 4 paid PTO days Monthly medical insurance stipend (after induction) Birthday / Anniversary bonuses + Gym / Wellness allowance Unlimited online fitness classes + company events & Christmas celebrations IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.