Care Operations Associate (Bilingual: English/Spanish)

About the role Help build the front door to a new mental healthcare system for kids. As a bilingual (Spanish/English) Care Operations Associate at Marble, you’ll guide parents from referral to intake with speed, clarity, and empathy. You’ll manage a high-volume pipeline, collaborate closely with our Growth and Care Coordination teams, and strengthen the processes that help families access care—often within 24 hours. If you’re energized by fast-paced operations and meaningful impact, we’d love to meet you.

What you’ll do

Drive referral-to-intake conversion Manage a caseload of referred families, serving as their trusted partner at a critical introduction to their Marble care journey Engage with families across multiple touchpoints—answering questions, resolving blockers, and navigating complex cases with clarity and empathy Collaborate closely with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work Bring frontline insights back into product Surface real-time learnings on where families get stuck and what improves conversion Provide feedback on product, tools, and messaging to streamline the intake experience

Qualifications Minimum 2 years professional experience Experience working at a startup or high-growth environment, ideally in a role that requires ambiguous problem solving Experience in high-communication roles requiring structured phone and/or Zoom conversations

Ideal traits ❤️ Bridge-Builder Builds instant trust with families, counselors, and teammates Communicates with warmth, clarity, and steadiness during stressful moments Helps families feel supported from the very first touchpoint 🕵️ Detective Works through ambiguity and complex cases with curiosity and calm Spots patterns, uncovers blockers, and finds practical paths forward Thrives when the answer isn’t obvious and the situation is evolving 💪 Closer Keeps families moving toward intake with consistent follow-through Re-engages, retries, and removes friction—because getting kids into care matters Brings positive energy and stamina to high-volume, high-impact work ⚙️Operator Manages a detailed caseload with discipline and precision Maintains clean notes, tight pipelines, and reliable daily rhythms Turns structure, organization, and consistency into better outcomes for families