CCaaS Implementation Architect - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Implementation Architect - REMOTE in the United States. In this role, you will lead the design, deployment, and optimization of enterprise CCaaS platforms for global clients. You will work across technical and business teams to define architectural strategies, implement advanced contact center solutions, and ensure alignment with organizational goals. Your expertise will guide complex integrations, API implementations, and workforce engagement tools while leveraging AI, NLP, and security capabilities. This position offers the opportunity to influence large-scale deployments, mentor teams, and contribute to reusable technical assets. You will thrive in a remote, collaborative environment where innovation, technical excellence, and operational efficiency are paramount. \n

Accountabilities Lead end-to-end design and implementation of enterprise CCaaS architectures, ensuring compliance, security, and scalability. Provide technical consultation on platform capabilities, AI/NLP enhancements, advanced workforce engagement tools, and API integrations. Conduct IT and business stakeholder interviews to establish business requirements and translate them into technical solutions. Supervise technical resourcing efforts, including internal teams and third-party vendors, across deployment programs. Develop and maintain reusable code libraries, documentation standards, and architectural roadmaps. Own testing strategies, execution, and defect resolution for all implemented solutions. Support PMO-driven reporting, executive readouts, and ongoing operational oversight post-deployment.

Requirements 7–10 years of experience in CCaaS software design, deployment, and enterprise architecture. Bachelor’s degree or higher in Computer Science, Computer Engineering, or related field. Hands-on experience with CCaaS platforms such as NICE CXOne, Genesys Pure Cloud, or similar. Proficiency in coding languages including JavaScript, Python, Java, and C++. Expertise with REST and SOAP API integrations, omni-channel routing, workforce engagement, and customer analytics. Strong understanding of bot builders, NLP solutions, IVR/ACD design, and advanced marketplace bolt-on capabilities. Excellent interpersonal, communication, and collaboration skills, with the ability to navigate complex client and team dynamics. Experience with Microsoft productivity tools (Word, PowerPoint, Excel, SharePoint, Teams) and diagramming tools (Visio, Lucid). Ability to manage multiple projects, prioritize effectively, and lead technical decision-making in remote, cross-functional teams.

Benefits 100% coverage of employee health care, vision, and dental insurance. HSA & FSA plans and disability/voluntary benefits available. 401(k) plan with a 4% employer match. Generous variable compensation opportunities. Work-from-home monthly incentive and inclusive remote working environment. Exposure to advanced CCaaS platforms, AI/NLP, and enterprise-scale deployments. Opportunities for mentorship, skill development, and contributing to reusable technical frameworks.

\n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

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