CCaaS Implementation Architect - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Implementation Architect in the United States (remote). In this role, you will lead the design, deployment, and optimization of enterprise CCaaS (Contact Center as a Service) architectures. You will serve as a trusted advisor to clients, translating business objectives into scalable technical solutions while guiding cross-functional teams through complex implementations. This role combines technical expertise, strategic thinking, and stakeholder management to ensure customer success and operational excellence. You will work with cutting-edge platforms, AI tools, and workforce engagement technologies to deliver measurable business outcomes. The position requires autonomy, continuous learning, and the ability to influence both technical and non-technical stakeholders in a remote-first, high-impact environment. \n

Accountabilities Lead end-to-end design and deployment of enterprise CCaaS technical architectures, ensuring security, compliance, and alignment with client objectives. Consult on platform capabilities, including omni-channel routing, workforce engagement, analytics, AI/NLP integration, and marketplace bolt-ons. Manage complex implementation programs, including stakeholder interviews, technical resourcing, and status reporting. Develop and maintain reusable code libraries, technical roadmaps, and deployment documentation standards. Serve as a Subject Matter Expert (SME) for CCaaS solutions, providing guidance on technology, integrations, and operational impacts. Collaborate across teams to drive continuous improvement, process optimization, and knowledge sharing. Ensure successful testing, defect resolution, and execution of service commitments across all deployments. Requirements 7–10 years of experience in CCaaS software design, implementation, and enterprise architecture. Bachelor’s degree or higher in Computer Science, Computer Engineering, or related field. Expert knowledge of CCaaS platforms (NICE CXOne, Genesys PureCloud preferred) and related technologies. Strong coding skills in JavaScript, Python, Java, or C++ and experience with API integrations (REST/SOAP). Proficiency in Microsoft tools (Word, PowerPoint, Excel, SharePoint, Teams) and diagramming tools (Visio, Lucid). Proven experience managing reusable scripts, development templates, and coding standards. Strong interpersonal skills with the ability to collaborate across teams and communicate effectively with diverse stakeholders. Knowledge of AI, NLP, omni-channel routing, customer analytics, ACD/IVR, bot builders, and UCaaS interplay is highly desirable. Self-driven, organized, adaptable, and capable of thriving in fast-paced, high-growth environments. Benefits 100% coverage of employee health care, vision, and dental insurance. HSA & FSA plans available, along with disability and voluntary benefits. 401(k) plan with 4% employer match. Generous variable compensation opportunity. Monthly work-from-home incentives and inclusive remote working environment. Opportunities for professional growth, learning, and contribution to high-impact projects.

\n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

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