Channel Manager - REMOTE

Vendor Channel Manager

Why We’re Different:

ACLIVITI doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are:

• Experts in customer experience delivering operational and technical transformation
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
• Boardroom translators - connecting CX vision, technical platforms, and financial value
• Outcome-driven professionals who know 95% of spend is on human capital, not just tech
• Remote-first and cross-functional, with deep expertise across industries

Our Clients Are:

• Enterprise organizations modernizing their customer engagement ecosystem
• CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
• Teams navigating complex transformation programs with high visibility and high stakes
• Businesses who need business cases, vendor guidance, and enterprise-class execution
• Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve:

We lead clients through a continuous improvement cycle with three integrated service areas:

Strategy: We help clients define where they’re going - and how to get there.

• Customer Experience Design
• Performance Optimization
• Transformation Capabilities
• Execution: We lead execution across people, platforms, and processes.
• Technical Platform & Capabilities
• Operational Management
• Data & Analytics
• Managed Solutions & Support: We stay engaged post-launch to ensure long-term success.
• Operational & Technical Oversight
• Outcome & Expense Management
• Artificial Intelligence & Data Segmentation

The Vendor Channel Manager is responsible for building, managing, and optimizing strategic relationships with leading CX and Contact Center technology vendors to accelerate business growth, expand solution offerings, and drive revenue through indirect channels strengthening Acliviti’s market presence as a premier CX transformation consultancy.  This individual will act as the primary liaison between internal sales, strategy, and enablement teams and our partner ecosystem — including CCaaS, UCaaS, IVA/IVR, WFM, QA, AI analytics, and CRM platforms — ensuring alignment on go-to-market strategy, pipeline development, and joint customer pursuits.

This role requires a commercial strategist and relationship builder who understands CX SaaS business models, channel sales dynamics, and co-marketing opportunities that deliver measurable business impact. The ideal candidate combines strategic partnership development with sales execution excellence and understands how to leverage vendor programs to drive measurable pipeline and revenue growth.

Key Responsibilities

• Partner Strategy & Development
• Identify, onboard, and manage relationships with strategic SaaS vendors, technology partners, and system integrators. (e.g., NICE CXone, Genesys, Five9, Salesforce Service Cloud, AWS Connect, Omilia, Cresta, AmplifAI, etc.).
• Negotiate partner agreements, program terms, enablement programs, and joint business objectives that align to Acliviti’s commercial model and growth objectives.
• Lead quarterly business reviews (QBRs) with partners to evaluate joint pipeline, co-sell performance, and shared growth goals.
• Maintain deep expertise in vendor ecosystems, certifications, roadmap updates, and go-to-market positioning to ensure internal teams remain current and competitive.
• Sales Enablement & Go-to-Market Execution
• Develop joint sales plays, referral frameworks, and co-selling motions aligned with internal account strategies to support client pursuits across enterprise, healthcare, insurance, fintech, and digital-native industries.
• Partner with sales leadership, Account Executives, and Solution Architects to identify opportunities for vendor-led introductions, co-branded pursuits, and bundled offerings incorporating vendor solutions into proposals, SOWs, and managed service packages.
• Track and forecast pipeline influenced by vendor partnerships, ensuring clear visibility of revenue attribution.
• Support account executives in structuring multi-vendor proposals and positioning partner capabilities effectively to clients.
• Go-to-Market & Marketing Alignment
• Collaborate with the Marketing to design co-branded campaigns, webinars, and case studies with vendor partners for use in client discussions, executive events, and published materials showcasing joint success stories.
• Participate in industry events and vendor summits to expand brand visibility and foster deeper relationships.
• Contribute to the development of collateral, pitch decks, and partner enablement resources.
• Relationship Management & Advocacy
• Act as the single point of contact for vendor partner managers, ensuring clear communication, transparency, and accountability across all shared initiatives.
• Represent Acliviti in partner councils, advisory boards, and ecosystem programs to elevate brand visibility and strategic influence.
• Proactively identify joint client opportunities, incentive programs, and channel funding options that enhance profitability and reach.
• Manage partner issue resolution and escalation in collaboration with Strategy, Legal & Compliance, and Delivery teams.
• Governance & Performance Reporting
• Establish performance metrics and dashboards to measure partner contribution to pipeline, bookings, and profitability.
• Ensure all partnership activities comply with contractual, legal, and brand guidelines as well as performance commitments.
• Maintain accurate documentation of partnership agreements, contacts, certifications and engagement activities in CRM systems.

Qualifications

• Experience: 5+ years in channel management, alliance management, or SaaS sales, preferably within a consulting, CX, or technology ecosystem environment.
• Industry Knowledge: Strong understanding of SaaS models, subscription economics, and vendor ecosystems (e.g., Salesforce, NICE, Genesys, Five9, AWS, or similar platforms).

* Skills:

• Strategic relationship management and negotiation with a commercial mindset
• Strong business acumen and pipeline management
• Excellent presentation and cross-functional communication
• Analytical and data-driven approach to partner ROI measurement
• Highly organized, proactive, and outcome-focused
• Collaborative, with the ability to bridge sales, marketing, and vendor operations
• Comfortable operating in a fast-paced, growth-oriented environment
• Tools: CRM (Salesforce preferred), Partner Relationship Management (PRM) tools, Smartsheet or similar project tracking platforms.

You will love our culture if you are:

• An ambitious intrapreneur who loves building new things.
• Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
• Comfortable communicating through a variety of mediums with many different audiences and objectives
• Great at anticipating and solving problems – individually, internally, and for our clients
• An organized self-starter who is always eager to learn something new
• Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses
• A positive force who enjoys working closely with new people and exploring new ideas
• Driven by seeing your work have a direct impact

ACG has a competitive benefits package including:

• 100% coverage of employee health care, vision, and dental insurance
• HSA & FSA plans available
• Disability & Voluntary Benefits available
• 401(k) plan with a 4% employer match
• Generous variable comp opportunity
• Work-from-home monthly incentive
• Inclusive remote working environments