Chargeback & Disputes Team Lead - Remote

Founded in 2018 and headquartered in The Netherlands, GT Ecom BV is building the world’s most efficient direct-to-consumer infrastructure. By 2026, we aim to operate 50+ online stores and reach $500M in revenue. Why Work With Us? 💪 Hard Work That Matters – Everyone gives their best and pushes boundaries. 🔓 Freedom + Responsibility – Work when, where, and how you want—but own your results. 📚 Constant Improvement – Learn, evolve, and get 1% better every day. 🌞 Positivity & Collaboration – Tackle challenges with energy and optimism. 🗣️ Honesty & Transparency – Straight talk builds trust. 🏆 Excellence & Creativity – High standards and bold ideas drive our work. Your Role

We are looking for an experienced Disputes Team Lead to manage and optimize our dispute and chargeback operations across multiple payment platforms. You will lead a high-performing team, analyze trends, implement efficient workflows, and ensure operational excellence. You will play a critical role in reducing financial loss, maintaining healthy payment operations, and proactively identifying trends in disputes and chargebacks. This role is ideal for candidates who enjoy solving complex challenges, mentoring team members, and creating processes that reduce financial risk while supporting business growth. Who We’re Looking For Strong analytical skills with the ability to work confidently with numbers, metrics, and financial data. Proven experience in dispute management, chargebacks, payment operations, or related risk functions. Ability to monitor dispute escalations, root causes, and recurring patterns to implement corrective action plans. Experience building or optimizing SOPs, workflows, and operational processes. Deep understanding of dispute and chargeback rules, timelines, and evidentiary standards. Proven ability to lead and manage a high-performing operations team. Experience managing high-volume dispute environments is preferred. Excellent communication, decision-making, and problem-solving skills.

Couple of the notes about the role his is not a salaried position. This is an Independent Contractor role. Full-time commitment: 8 hours per day, 40 hours per week. Flexible remote work environment with tools to support productivity. We require everybody in the team to use Hubstaff (https://hubstaff.com/) to track hours worked.

Compensation We pay on an hourly basis — we’re open to reviewing rates based on experience and expertise. This role may have performance incentives. If you are excited about shaping dispute operations, mentoring a team, and contributing to the growth of a fast-scaling e-commerce company, we encourage you to apply today. We look forward to seeing how your skills and experience align with our mission!