Client Service Representative

• Work closely with clients for accurate and timely payroll, labor pension,

national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation

• Coordinate closely with internal teams to ensure Client services and cases

are monitored and delivered in and accurate, timely and professional manner.

• Maintain client relationship to improve client’s satisfaction
• Provide suggestions, counselling, and updates to Clients in areas of Labor
• Laws, payroll, labor pension, national health insurance, labor / employment

insurances, Individual Income tax policy, HR processes etc. independently.

• Maintain internal services procedure manuals and business process documents.
• Participate in testing and validation of services and system upgrading.
• Assisting Client Service Manager in reviewing and improving services

processes and procedures.

• Participate in client’s meeting to provide expert HR and Service advice.
• Provide Training for clients and internal operation teams when necessary.

Qualifications

• Bachelor’s degree or above in HR Management, Business Administration or

related.

• With 3 years + hands on Payroll & Lodgment experience, or HR professional

particularly in the area of C&B and labor law.

• Be familiar with salary structure, employment, Statutory benefit, payroll

and tax rules.

• Good command of spoken and written English.
• Professional attitude, efficiency, and attention to details.
• Good team spirit, communication and interpersonal skills.
• Good computer skills, particularly in Excel, and Word.
• Good Team Player.
• Enjoy collaborating with Cross Function to win together.