Client Services Manager (Gaming) - Remote

Company Description At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description The Client Success Manager II – Gaming will lead key gaming accounts, driving success across operators, studios, and platform partners in the gaming ecosystem. This role focuses on building strategic relationships with gaming clients, optimizing player payment experiences, and influencing growth strategies at the executive level. The ideal candidate has deep knowledge of the gaming landscape, strong technical fluency in payments and platform integrations, and a passion for delivering exceptional client and player outcomes.

Essential Responsibilities:

• Own and expand key gaming accounts, identifying opportunities for revenue growth, cross-sell, and upsell across PayNearMe’s portfolio.
• Develop and execute strategic account plans that align with client growth objectives, player acquisition strategies, and business targets.
• Collaborate with client executives and commercial teams to structure and negotiate renewals, expansions, and new business initiatives.
• Leverage deep insights into player payments and transaction data to uncover trends that drive incremental revenue and improve ROI.
• Build executive-level relationships with decision-makers across product, finance, and operations functions to influence strategic direction.
• Partner with marketing, product, and revenue operations to deliver scalable growth programs and go-to-market initiatives within the gaming segment.
• Track and report on commercial performance, ensuring forecasting accuracy, contract compliance, and strong revenue retention metrics.
• Act as a strategic advisor, positioning PayNearMe’s gaming solutions to address emerging industry needs and regulatory shifts.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience.

4–6 years of experience in client success or account management within the gaming or payments industry. Strong understanding of gaming platforms, player lifecycle, and regulatory environments (including iGaming and sports betting). Advanced technical understanding of payments platforms, wallet integrations, and player transaction flows. Proven ability to build and maintain executive-level relationships and manage large, complex accounts. Exceptional communication, data-driven decision-making, and strategic planning skills. Passion for the gaming industry and delivering exceptional client and player experiences. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 4-6x / year in-person team meet-ups Salary Range: $115,000-$125,000 Variable: $40,000 PayNearMe strives to create a workplace where all employees thrive. We welcome candidates from all backgrounds, experiences, and perspectives. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. If you meet the majority of the qualifications and bring enthusiasm for the role, we encourage you to apply. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.