Client Success Manager

Position Summary

Why You’ll Love Working in This Position:

• Limitless Growth: Join a rapidly expanding company where top performers are recognized and promoted. At Cedar Gate, your career potential is only limited by your ambition.
• Impactful Innovation: Your ideas aren’t just heard, they’re celebrated, especially when they improve outcomes for all.
• Be Essential: Play a critical role in shaping and growing the team and company. Your contributions to the team truly matter here.
• Rewarding Culture: Work alongside a high-performing, supportive team that celebrates success together.
• Meaningful Work: We prioritize both employee well-being and delivering exceptional results for clients, revolutionizing healthcare.

Summary Cedar Gate is seeking a passionate advocate for client success to join a talented and growing team. In this pivotal role, you’ll be the trusted partner of a portfolio of clients, guiding them through all stages of their journey with our cutting-edge value-based care solutions. Along with the other members of the Client Success team, you will ensure the success and overall satisfaction of our clients, achieve measurable value, and foster long-term relationships. If you're passionate about delivering exceptional experiences, influencing product innovation through client feedback, and uncovering growth opportunities, you should apply.

Roles & Responsibilities

• their success in value-based care and advocating for their requests internally.
• Lead cross-functional account teams to deliver seamless, strategic support tailored to each client’s goals.
• Facilitate regular executive-level meetings to align their objectives, address organizational growth challenges, and explore potential opportunities.
• Drive adoption and effective use of Cedar Gate’s products through personalized training, guidance, and deep product expertise.
• Create and execute client success plans that define key metrics for success, track progress, mitigate risks, and celebrate achievements through documented value stories.
• Surface and syndicate best practices across the Cedar Gate client community to elevate collective success by using our products.
• Serve as the voice of the client, providing actionable insights to influence product development and enhance service delivery.

Job Location

Fully Remote: Work from anywhere in the United States.

Required Experience / Qualifications

• Bachelor's degree or related work experience, Master's preferred.
• Healthcare industry experience of at least 3 years with providers, health plans, brokers, medical management, or healthcare data analytics companies.
• More than a year of client success or client relationship management experience.
• Ability to communicate and present information about the company, product, and technology to a wide audience.
• Strong analytic and problem-solving skills with the demonstrated ability to identify and make decisions based on complex client requests.
• Basic understanding of healthcare claims and EMR data.
• Experience with value-based care reimbursement models (MSSP, ACO Reach, Capitation, Bundles, etc.).
• Able to travel as much as 25% of the time.
• Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com [http://www.cedargate.com].