Client Success Manager

Company Overview:

Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z).

Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health and have a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment where, every day, we are building the future.

Role:

We are seeking a creative and passionate Client Success Manager to join our growing team. You will work directly with our B2B clients (including employers, channel partners, providers, and payers) to drive engagement and ensure long-term satisfaction, retention, and growth.

The ideal candidate can effectively manage a diverse portfolio of clients (including HR/benefits managers and senior leaders) toward program excellence, design creative engagement and adoption strategies, work cross-functionally to get the job done, navigate ambiguity, and excel in a fast-paced environment. As an early member of our team, your contributions will play a critical role in shaping the future of our client and member experience as we scale from hundreds of thousands of members to millions.

Applicants seeking an easy job, a big corporation, a slow pace, or predictable 9-to-5 hours need not apply. This role requires energy, talent, and a genuine passion for Function's mission.

Key Responsibilities:

• Manage client relationships: Serve as the primary point of contact for a portfolio of clients. Build trusted relationships, work toward client goals, and develop tailored plans for success.
• Deliver insights and reporting: Own client reporting, invoicing, and value tracking. Proactively identify risks and opportunities. Host quarterly business reviews.
• Drive activation: Collaborate with clients to design and deliver strategic activation campaigns that maximize enrollment.
• Guide upsell, renewal, and expansion: Partner with clients and sales leaders to identify expansion and upsell opportunities.
• Optimize client health: Track and report on key client success metrics, surface risks early, and develop action plans to maintain strong engagement.
• Collaborate cross-functionally: Work closely with Operations, Enterprise, and Data teams to address client needs, surface feedback, and improve delivery.
• Champion client advocacy: Engage customers as references, collect testimonials, and facilitate case studies. Leverage success stories to highlight the value and impact of Function services.
• Inspire senior client leaders: Guide our partners in driving improvements in the health, well-being, and cost profile of eligible populations.
• Qualifications/Skills

5+ years in client success, account management, or similar client-facing role in a high-growth startup

• Experience with employee benefits, particularly health/wellness programs
• Background in the healthcare, wellness, or benefits industry
• Comfort navigating (and leading!) in a rapidly growing business, with an entrepreneurial mindset and positive attitude
• Experience driving B2B2C activations, including designing and implementing enrollment campaigns
• Proven ability to manage client relationships, juggle multiple accounts, and maximize client retention and expansion
• Experience with Salesforce or a similar CRM (e.g., HubSpot, Gainsight, etc.)
• Exceptionally organized, detail-oriented, and clear in both verbal and written communication
• Resourceful and proactive, with an owner’s mentality and a growth mindset

Excited to play an early role in a client success function

To be a strong fit, you embody our Core Values:

Ruthless Prioritization:

• We don’t let perfect get in the way of progress.
• We move quickly to drive value, not perfection.
• We prioritize what drives impact.
• We never compromise on standards of excellence.

Member-First, Always:

• We design and deliver like we’re caring for someone we love.
• We create clear, actionable, human experiences.
• We prioritize responsiveness, peace of mind, and outcomes.
• We empower members with truth, clarity, and care.

One Team, Moving Fast:

• We are aligned in purpose, prioritization, and speed.
• We gather diverse perspectives to make informed decisions.
• We clear paths for each other and move fast together.
• We communicate clearly and respectfully, rallying around shared goals.

Radical Ownership, Relentless Execution:

• We don’t just ship—we own outcomes and drive results.
• We act with urgency and precision.
• We anticipate, initiate, and follow through.
• We meet challenges with grit and pragmatism.
• We embrace new tech to deliver better outcomes.

Mission Over Ego:

• We are ruthlessly aligned to our mission—and leave ego at the door.
• We disagree and commit.
• We don't tolerate politics or withholding information.
• We operate with honesty, transparency, and respect.

Sustained Integrity in Every Detail:

• We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
• We prioritize clinical precision—data must be right.
• We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.