Clinical Operations & Scheduling Coordinator

Job Title: Clinical Operations & Scheduling Coordinator [DR -TL] Position Type: Part-time Working hours: 9:00 AM - 1:00 PM Eastern Standard Time, Monday - Friday Salary: $5 - $7 per hour (depending on experience)

Job Responsibilities:

Build, update, and maintain schedules for nurses and support staff Track time-off requests, shift swaps, coverage gaps, and last-minute changes Coordinate with nursing leadership to ensure proper staffing coverage Communicate schedule updates promptly to nurses and management Maintain clear documentation of schedule adjustments and approvals Review triage charts for completeness, accuracy, and protocol adherence Identify missing information, inconsistencies, or required follow-ups Flag documentation patterns and share trends with nursing leadership Support continuous improvement efforts to maintain high documentation standards Assist with process documentation and updates as workflows evolve Collect pre-call information and prepare charts for nursing review Gather and verify patient demographics and relevant medical details during intake Support patient communication via calls, messages, or portal-based systems Schedule appointments and send reminders as needed Ensure compliance with HIPAA and internal documentation standards Healthcare background strongly preferred (e.g., nursing, pharmacy, medical administration, medical billing/coding, patient support). 1–2 years of experience preferred in patient intake, triage charting/clinical documentation, and building/managing staff schedules. Experience in scheduling, workforce coordination, or staffing support is strongly preferred. Solid understanding of medical terminology and clinical documentation standards (accuracy, completeness, and professionalism). Proficient in Microsoft Office and Google Workspace (Docs/Sheets/Calendar, Outlook/Excel/Word). Tech-savvy and adaptable, comfortable learning new systems and workflows quickly. Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Additional Requirements If your application is approved, you’ll be asked to complete a self-serve video interview within 24–48 hours. Once submitted and reviewed, we’ll invite qualifying candidates to an official live interview with one of our Talent Agents. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.