Commercial Account Manager

Link to the role introduction video here 👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻 📝 Overview The Account Manager will oversee a portfolio of 50–75 Mid Market accounts, owning the post-sales lifecycle of customers through renewal and expansion. You’ll use Sitemate’s frameworks, playbooks and operating principles to help customers find greater value through upselling & cross selling to our various products. Working closely with Customer Success, Account Executives and Product, you’ll proactively identify opportunities to deepen adoption and commercial growth

Employment:

Full-time Based: Sydney, Australia OTE Remuneration: $200,000 Base Salary: $140,000 Commission: $60,000 Why should I consider joining Sitemate? Check out Sitemate’s team at the offsite: ​Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024 You can see what people really think about working at Sitemate here: ​Working at Sitemate 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career 2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old. We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay. Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options. You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration. You will get a laptop and a budget to set up your home office. You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget. You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage. You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year. You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works. Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts). Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design. Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate. Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments. See info on our latest raise here. What is the working environment like at Sitemate? We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world. We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry. We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard. You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success. You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time. We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged! Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate What does Sitemate do, exactly? Sitemate builds best in class software products for the built world. Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms. Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

G2 Crowd Trust Radius 🔧 Day-to-Day

• Proactively identify, qualify, and progress upsell and cross-sell opportunities across a portfolio of 50–75 accounts.
• Run structured account review meetings & discovery conversations with customers to uncover workflow gaps and position relevant use cases, products or plan upgrades.
• Manage renewal discussions end-to-end, including negotiation, pricing strategy, and contracting.
• Partner closely with CSMs to stay across account context and timing, ensuring commercial plays are aligned to customer readiness and business priorities.

⚡ Challenges

• Balancing a relatively high-volume portfolio (50–75 accounts) while maintaining enough depth to spot and advance meaningful expansion opportunities.
• Timing commercial conversations appropriately alongside CSM-led adoption work, ensuring opportunities are pursued when customers are genuinely ready.

Navigating complex stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors. Driving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals. ✅ Who This Role is For Someone who thrives in a commercial environment and loves uncovering, shaping, and delivering customer value. A proactive operator who’s comfortable running multiple deal cycles at once across 50–75 accounts and knows how to create momentum with busy operational stakeholders. Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results. 🚫 Who This Role is Not For Someone who prefers traditional customer success work focused on adoption, health, and day-to-day account stewardship. Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities. Someone uncomfortable with outbound-style discovery, pushing commercial conversations forward, or negotiating renewals and expansions.

PLEASE Note:

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