Commercial Operations Support Analyst

Centralized Shared Services • Full-Time & Part-Time Options Available About the Role The Commercial Operations Support Analyst plays a key role on Equal Parts’ centralized shared-services team. This position owns the end-to-end renewal workflow and day-to-day policy servicing for commercial P&C accounts across all Equal Parts sub-agencies. You’ll act as an individual contributor while also coordinating work across our BPO partners to ensure high-quality, on-time execution. Success in this role directly improves retention, client satisfaction, and operational leverage across our agency network. Commercial Renewals (Primary Ownership) Own the full renewal lifecycle for commercial accounts, including data gathering, marketing prep, quoting, proposal assembly, and binding. Review expiring policies for accuracy, gaps, and market placement opportunities. Coordinate with producers and account managers to confirm renewal strategy and appetite. Manage carrier submissions, follow-ups, and documentation through completion. Prepare renewal proposals, coverage comparisons, and summaries for client delivery. Track and report renewal status KPIs across all sub-agencies. Policy Servicing & Support Process endorsements, certificates, evidences of insurance, auto ID cards, and other routine service requests. Handle mid-term policy updates, document management, and coverage questions. Maintain data accuracy across AMS, carrier portals, and internal systems. Support new business onboarding tasks that require accuracy or repeatability. Triage and escalate complex service issues to the appropriate producer or manager. BPO Coordination Assign, QA, and manage workflows with BPO teams supporting renewals and service tasks. Serve as the internal point of contact for BPO escalations, questions, and clarifications. Own process documentation and updates to ensure BPO partners execute consistently. Monitor turnaround times, accuracy rates, and capacity utilization across BPO workstreams. Identify opportunities to automate or offshore recurring tasks. Success Metrics Renewal timeliness and completion rate Net dollar retention & account retention Accuracy/QA scores on BPO work SLA adherence for service tasks Reduction in producer/admin time spent on renewals or routine servicing For eligible employees - Equal Parts offers a comprehensive benefits package designed to support your health, well-being, and financial stability. Major Medical Health Insurance – Robust medical coverage with employer contributions toward premiums. Voluntary Benefits – Access to dental, vision, supplemental life, disability, accident, and other optional coverages.