Communications Associate

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is looking for a detail-oriented and creative Communications Associate to join the Go-to-Market team. This role will support the development and delivery of internal messaging, ensuring our employees stay informed, engaged, and connected across the organization. The ideal candidate is a strong communicator with an eye for design, a knack for organization, and a passion for storytelling. You’ll work closely with the go-to-market Communications Manager to bring updates, initiatives, and culture moments to life through engaging content and clear, consistent communication. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Newsletter Management: Assist in the creation, formatting, and distribution of internal newsletters and ensuring consistent tone, visuals, and alignment with company priorities. Slide Deck Creation: Support the design and formatting of internal presentation decks, including leadership updates, town halls, and department meetings. Knowledge Hub Maintenance: Help organize, monitor, and update internal knowledge hubs and communication channels. Content Formatting & Publishing: Assist with taking raw content from leaders or teams and format it into polished, easy-to-read internal communications. Project Coordination: Assist with the rollout of internal campaigns and events, ensuring timelines are met and stakeholders are informed. Analytics & Insights: Track engagement metrics (email opens, clicks, feedback forms) and summarize insights to improve future communication strategies. Cross-Functional Collaboration: Collaborate with teams across departments (Admissions, Outreach, Clinical, Product Marketing and Growth) to ensure clarity and alignment in messaging. Requirements Strong written communicator and stakeholder manager with excellent attention to detail. Comfortable using tools like Google Slides, Canva, or Figma, to bring visuals to life. Organized, proactive, and able to manage multiple moving pieces at once. A creative problem solver who enjoys turning information into engaging, accessible content. Eager to learn and grow in the field of internal communications. Experience with internal communications, marketing, or employee engagement. Familiarity with content management tools (e.g., Confluence or Slack). Experience in or passion for behavioral health, healthcare, or mission-driven organizations. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information The total target base compensation for this role will be between $70,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-hybrid Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.