Compliance Operations Coordinator

Compliance Operations Coordinator - Cross-Border Payments Location: Remote - Based in EST timezone Compensation: $50K - $80K We are building a platform that enables cross-border transactions that are drastically faster, cheaper, and simpler, moving toward a world of frictionless global commerce. We are seeking a Compliance Operations Coordinator to join us on the front lines, taking ownership of the day-to-day execution of critical bank and client compliance requests. This role is about responsiveness, precision, and extreme accountability in a high-growth, globally distributed environment. You will serve as the essential link between our clients and banking partners, ensuring every compliance requirement is handled quickly and flawlessly to maintain trust and operational integrity. You will manage the compliance workflow end-to-end, acting with urgency to support global business scale.

What you'll be doing:

• Own the Details: Manage the intake, processing, and submission of compliance requests to our banking partners with speed and accuracy.
• Act with Urgency: Ensure client documents are collected, verified, and delivered to banks as soon as possible—no dropped balls, no delays.
• Be the Connector: Liaise directly with clients to gather information, provide clear updates, and ensure they feel supported throughout the compliance process.
• Provide Feedback: Work closely with leadership to flag risks, close gaps, and continuously contribute to process design and improvement.
• Stay Organized: Maintain accurate, audit-ready records, track deadlines, and create/maintain performance dashboards (Jira or similar tools).
• Proven Operator: 2–4 years of experience in compliance, operations, or client-facing roles within fintech, payments, or financial services.
• Mindset: Extreme ownership mindset (finds solutions, not excuses) and accountability-driven—you take pride in closing loops fast.
• Client-Focused: Strong communication skills and the ability to build trust with clients while meeting their needs quickly and professionally.
• Detail-Obsessed: You sweat the details and ensure nothing slips through the cracks.
• Reporting Skills: Ability to clearly articulate process improvements and performance metrics to internal and external stakeholders.

Availability: Must have the availability to work and attend meetings during Eastern Time zone (North America) business hours. Team Player: Thrives in a fast-moving, globally distributed environment. Compensation: Competitive compensation and meaningful equity in a high-growth startup. Culture: A culture of extreme ownership and radical transparency—we expect a lot, and we give a lot. Autonomy: The freedom to build without red tape; autonomy and resourcefulness are the default. Growth: Colleagues and managers who care viscerally about your development and will do everything in their power to help you grow your career in compliance as we scale. Impact: Join a mission-driven team obsessed with building the trust and execution muscle that powers global commerce. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.