Coordinator, International Operations Team - Temporary

Position: Coordinator, International Operations Team - Temporary

Report To: Senior Manager, International Operations Team

Department: WEX - International Operations Location: Remote (US-based)

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Who you are:

CIEE is seeking a dynamic professional with operational and relationship management experience to serve as an International Operations Coordinator on CIEE’s International Operations Team. The International Operations team serves as the primary point of contact for International Representatives who recruit for all of CIEE’s inbound work and professional exchange programs (Work & Travel USA, Camp Exchange USA, Internship USA, and Professional Career Training USA). The International Operations team is responsible for answering all inquiries and resolving operational issues relevant to these programs, resulting in sponsorship of over 25,000 foreign participants each year as the largest sponsor for U.S. Department of State BridgeUSA (J-1 Visa) programs. Tasks may include application status updates, invoicing/payment tracking, database-related updates and inquiries, running reports, DS-2019 issuance/reprint requests, financial reconciliations and letters, participant status in the U.S., and other issues as they arise.

The position works closely with the International Sales team, Participant Services team, J-1 Professional Exchange Programs team, and Host Employer Relations team, in addition to serving as a liaison for other departments within CIEE. This position requires flexibility, professionalism and incredible attention to detail. The incumbent will assist the International Operations team with a variety of administrative tasks supporting over 130 International Representatives with daily operations related to systems, application processing, and data collection.

What You’ll Do:

• Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives.
• Run and analyze regular reports, as assigned, to support International Representative performance management.
• Review high volume of data for accuracy.
• Review annual compliance documents for accuracy.
• Review integrity and completeness of participant data.
• Update system data for Work Exchanges program contacts.
• Provide superior customer service to International Representatives, answering a high volume of email inquiries with timeliness and troubleshooting problems related to systems, program regulations, financial statements, program applications and placements, and other issues as they arise.
• Willingness to take on new projects and operational duties as assigned by both the sales and operational teams.

What you’ll bring:

• Post-secondary degree required.
• At least 1 year of customer service and administrative experience.
• Very strong attention to detail (in reviewing both data and written documents).
• Ability to take initiative and maintain flexibility with job duties.
• Highly proficient in Microsoft Outlook, Excel, and Word.
• Comfortable learning new technology.
• Team-oriented approach and ability to see the big picture.
• Excellent organizational and time-management skills.
• Excellent interpersonal and communication skills,
• Ability to maintain professional demeanour in a busy environment and within tight deadlines.
• Energetic with a strong work ethic.
• International work or study abroad experience strongly preferred.
• Ability to work across cultures.
• Commitment to CIEE’s core values and mission.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are encouraged to apply.

Due to federal regulations, a background check will be conducted as a condition of employment.