Corporate Billing Analyst

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a remote-based Corporate Billing Analyst at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed with the highest level of accuracy and promptly. In this role, you will be responsible for maintaining client satisfaction by addressing Client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. The wage range for this position is $25.00 - $27.00 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

Location:

This is a remote position that requires qualified individuals to reside in the United States. (No relocation assistance offered.)

Sponsorship:

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

You are:

A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

You will:

Work in a remote setting with the appropriate accommodation for being in a client-facing environment Work a scheduled Monday-Friday day shift of 8:00 am - 6:30 pm ET/7:00 am - 5:30 pm CT Communicate with and maintain a good working relationship across business units at Pitney Bowes Organize and maintain your day to ensure proper time parameters are met for all items and tasks Help build new processes and implement changes across the network Work to ease existing processes to become efficient and reduce errors Provide analysis of data to identify client performance and to identify any billing concerns Assist with acquisitions and set-up of new clients through the onboarding process Provide vacation coverage for the Corporate Billing Analysist and Client Billing Representatives Read contracts and implement any pricing changes appropriately Assist in reviewing Rate Case to ensure the clients rates are adjusted correctly based on communication Support National/Major Accounts with national account discounts, coordinating adjustments, and setup or billing concerns Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems Support All Departments with any questions regarding account set-up and billing Train and mentor new Client Billing Representatives on the billing system and processes Additional duties as required

Your Background:

As a Corporate Billing Analyst, you have:

Strong computer skills, with advanced knowledge of Excel and Access Strong analytical and organizational skills and the ability to pay close attention to detail The desire to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines The ability to lift up to 50 pounds, walk stand or sit for extended periods of time with or without accommodation The ability to work overtime which may include weekends, holidays and or a different shift with little or no advance notice The ability to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Preferred:

Experience maintaining a computer-based record and billing system

Our Team:

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. SendPro MailCenter- Mailing & Shipping Postage Meter PitneyShip Cube Smart Lockers Pitney Bowes maintains a drug-free workplace.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

• All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.