Corporate Trainer (Remote with Travel)

General Summary

The Corporate Trainer is critical in equipping our employees – including sales representatives, provisioning/dispatch specialists and field technicians – with the knowledge, skills and confidence to deliver exceptional customer experiences.  The trainer will design and deliver engaging training to be presented primarily in person, which includes customer service skills, sales techniques and systems operations instruction, while ensuring consistency and excellence across all teams.  This role develops and maintains process documentation, training materials, and support resources, ensuring alignment with organizational goals and technology standards. The trainer serves as a Subject Matter Expert (SME) in sales methodologies, system practices, and technology platforms, and is expected to foster a culture of continuous learning and operational excellence.

Key Responsibilities

Training Delivery & Development

• Develop and deliver training sessions for new hires and existing staff across sales and technical support functions promoting a customer-centric focused team atmosphere.
• Create and maintain documentation for policies, procedures and system operations for frontline sales, provisioning and support personnel whose roles require any type of customer engagement.
• Coordination and support of the onboarding process for new frontline employees with various departments within the organization.

Sales Enablement

• Train effective sales strategies, customer service skills, and upselling techniques.
• Provide training in product knowledge, competitive positioning, and upselling techniques.
• Monitor performance metrics to identify skill gaps and deliver targeted training solutions.
• Systems & Process Training
•  Assist the Training Manager with building standardized training modules and maintaining digital resources, including online documents, to support teams in becoming proficient in using company tools and platforms.
• Collaborate with IT and corporate departmental teams to review and test training materials for accuracy and effectiveness.
• Play a crucial role in the implementation and process improvement team through maintenance of relationships with all service impacting departments.
• Efficiency and Improvement
• Assess training effectiveness through evaluations, feedback, and performance outcomes.
• Consult with managers and leadership to assess training needs and recommend solutions.
• Recommend process improvements to enhance efficiency and customer satisfaction.
• Required Qualifications
• Ability to travel 50% to 75% of the month for training delivery in person.
• 2+ years of experience in training, facilitation, sales operations, field operations, or customer support (telecom experience preferred). Ability to translate technical content into easy-to-understand material for all audiences.
• Knowledge of broadband, telecom products, installation processes, and customer service fundamentals
• Proficiency with Windows 10, Microsoft Teams, Word, Excel, and PowerPoint
• Experience in documentation and development of system practices, training material, and online support material.
• Strong presentation, facilitation, and communication skills. Ability to motivate and inspire teams and adapt training for in person and remote delivery.
• Excellent organizational and project management abilities.
• Must have and maintain a valid driver's license and favorable MVR (driving record); if operating personally owned vehicle, must provide proof of insurance.
• Preferred Qualifications
• Bachelor’s degree in business, education, communications, or related field.
• Experience with Microsoft Product Suite, including Microsoft Teams and Microsoft SharePoint.
• Familiarity with adult learning theory and instructional design principles.
• Experience with online learning platforms and digital content creation.
• In Person and Remote Training/Teaching Experience.
• Experience in inbound/outbound and in person sales.
• Knowledge, Skills, and Abilities
• Customer service skills and ability to manage challenging situations.
• Teamwork and collaboration skills.
• Written and oral communication proficiency.
• Change management and strategic thinking.
• Quality management and attention to detail.