Critical Customer Solutions Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Critical Customer Solutions Engineer Job Summary ServiceMax Customer Support Organization is a dedicated team committed to ensuring customer success by keeping service industries operational in a timely and professional manner. This role represents the highest level of technical expertise and leadership within the team. What You Will Do Serve as a subject matter expert (SME) in multiple product areas, including ServiceMax Asset 360. Act as a trusted advisor and primary technical resource for team members. Provide technical guidance, mentoring, and coaching to other support engineers. Lead resolution of complex, technically challenging issues and collaborate with internal teams. Step into technical lead roles as needed to drive problem-solving and best practices. What You Bring Bachelor's degree in Computer Science, Electrical Engineering, or related field (or equivalent experience). 8+ years in Information Technology, including 6+ years with Salesforce (SFDC). SFDC ADM 211 Certification required. Hands-on experience with Salesforce implementation and development (APEX, Visualforce). Strong understanding of enterprise architecture, integration technologies, SSO, master data management, and mobile applications. Proven ability to lead customer success initiatives, including solution architecture, release management, and change management. Excellent troubleshooting, problem-solving, and communication skills (written and oral). Ability to work independently and in globally distributed teams. Demonstrated ability to learn quickly in a fast-paced environment. Preferred Qualifications Experience with cloud-based product testing and org checks. Familiarity with FSM tools and ServiceMax products, especially mobile apps. ServiceMax SVMX 201 Certification. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $95,000 - 105,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility an For more information about PTC's comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."