CRS Onboarding Consultant

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from. About you You are a customer-focused implementation professional who thrives in fast-moving environments. You’re confident leading onboarding from kick-off to go-live, managing multiple workstreams, and guiding clients through change with clarity and calm. You combine strong communication skills with practical problem-solving, and you take ownership of outcomes — not just tasks. You enjoy working cross-functionally, translating technical requirements into customer-friendly deliverables, and ensuring clients adopt our CRS (Central Reservation System) successfully. Day to day, you will Lead end-to-end CRS onboarding projects from planning through go-live Conduct discovery sessions to understand client requirements and align configurations Configure CRS environments and workflows to meet property-specific needs Perform QA, validation, and troubleshooting to ensure readiness and system accuracy Deliver training that enables users to confidently adopt best practices Maintain project plans, documentation, and client-specific configuration details Serve as the primary point of contact during onboarding, ensuring smooth handoff to Support post-go-live Partner with Development, Product, and Support teams to resolve issues and enhance implementation processes Track adoption and proactively drive actions that accelerate time-to-value Your skills and experience will include Required Experience delivering software onboarding or implementations; hospitality systems strongly preferred Strong organization, follow-through, and ownership of timelines and deliverables Technical aptitude with ability to learn system configuration / data workflows Excellent communication and customer-facing skills (virtual + written) Ability to manage multiple priorities in a dynamic environment Preferred Experience with hotel CRS / PMS / CRM / RMS platforms Experience in hospitality operations, reservations, revenue management, or distribution Familiarity with API integrations or data mapping concepts Experience with process documentation / SOP creation Work Authorization: Candidates must be authorized to work in the U.S. without employer sponsorship for this opportunity. Compensation: The anticipated base salary for this role is $65,000 - $70,000 annually. Final compensation will be determined based on factors including location, experience, and qualifications. Any compensation outside this range will follow applicable laws and company policy. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You. Hello! We are thrilled you are considering Access as your next career move. Why? Because At Access, people are at the heart of everything we do. Our people are game-changers, life-lovers, culture-builders, and free-thinkers. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their best. We believe in hiring creative, curious, and caring future ready people who bring their unique diversity and a learn-it-all mindset to our global team. We believe in working hard as a collective team to win with our customers, give back to the communities we represent, and celebrate successes together. We can’t wait to meet you.