Customer Care Rep - Consumer Servicing

Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations. Work hard / play hard - Fast-paced paced yet fun working environment At least 2 years Customer Service Experience - ideally with fintech/financial services/tech and product background + upselling/cross-selling/sales Preferred experience in blended complex programs both with voice and non-voice Strong analytical and problem-solving skills / strong knowledge in own metrics and meeting performance targets Resilient, high on empathy, professional maturity, integrity, customer focus, and adaptability Collaborating with leaders to implement strategy and process improvement Independent / Self-management [non handholding] / works with less supervision This is a full-time position in a Contact Centre, including scheduling on weekends and statutory holidays. Shifts may vary, ranging from early morning, midday, afternoon, evening, and overnight shifts. Strong working knowledge of PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers Strong written (email) communication utilizing proper grammar and punctuation Ability to work independently while making sound business decisions on case information Ability to multitask using multiple systems, screens, and tasks during customer contacts Ability to learn and adapt to new software technologies Put People First: Provide and seek constructive feedback - clear is kind; Choose Inclusion and foster belonging Work Customer Back: Focus on our customers' greatest needs, sweating every detail; Solve with tech and innovation; Create simple and valuable customer experiences Ability to work independently while making sound business decisions on case information Customer focus Strong listening skills Problem solving & solutions-oriented Remains calm under pressure Drive for results Functional / technical skills Upholds strong ethics and values, integrity and trust Empathy and Customer focus Communicate with clarity Genuinely care about helping customers to resolve their cases Actively listen and ask questions in a positive and professional manner to find the quickest resolution Work independently while making sound business decisions for customers