Customer Service Associate (Events) for CyberRisk Alliance (remote)

About CyberRisk Alliance:

CyberRisk Alliance (CRA) is a leading business intelligence company serving the cybersecurity community. We provide critical insights, education, and networking opportunities through our portfolio of events, media brands, and research services. As a trusted voice in the cybersecurity industry, we help professionals stay ahead of emerging threats and connect with the solutions they need to protect their organizations. We're seeking a strategic Project Manager to join our team and drive the successful delivery of high-priority technology initiatives that will shape our future growth and operational excellence. You'll be among the key players ensuring our technology investments deliver measurable value across the organization. About the Role As a Customer Service Associate (Events), you will play a key role in ensuring a seamless experience for our event attendees and clients—from pre-event preparations to post-event follow-ups. You will serve as the primary point of contact for attendee inquiries, manage event registration through the Swoogo platform, uphold service quality standards, and oversee the timely delivery of CPE certificates. This role is ideal for someone who is detail-oriented, highly organized, and passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment. Key Responsibilities

• Quality Assurance
• Implement and oversee quality assurance procedures to ensure consistent service delivery and adherence to CRA standards.
• Conduct regular evaluations of customer interactions to identify improvement opportunities and provide actionable feedback to the team.
• Event Registration (Swoogo Management)
• Set up, customize, and manage event registration through the Swoogo platform.
• Monitor registration progress, troubleshoot issues, process payments and refunds, and provide timely support to attendees.
• Maintain accurate and up-to-date attendee data throughout the event lifecycle.
• Customer Support
• Serve as the main point of contact for event attendees, handling inquiries across multiple channels (email, chat, etc.).
• Resolve attendee issues efficiently while maintaining a professional and friendly tone.
• Manage the customer service inbox, ensuring timely and accurate responses.
• Maintain a deep understanding of event agendas, schedules, and logistics to provide clear and reliable information.
• CPE Certificate Management
• Manage and distribute Continuing Professional Education (CPE) certificates to event participants.
• Ensure compliance with all relevant regulatory requirements and deliver certificates in a timely manner after each event.

Requirements

Must-have qualifications:

2+ years of experience in customer service, event support, or operations, preferably in a B2B or professional services environment.

• Proven experience managing event registration systems (experience with Swoogo or similar platforms such as Cvent, Eventbrite, or HubSpot Events is a strong plus).
• Excellent written and verbal English communication skills (C1+ level).
• Strong organizational skills with high attention to detail and accuracy.
• Demonstrated ability to handle multiple tasks and priorities in a fast-paced, deadline-driven environment.
• Proficiency with Google Workspace (Docs, Sheets, Drive) and comfort learning new software tools quickly.
• A customer-first mindset with the ability to remain calm, empathetic, and solution-oriented under pressure.
• Reliable internet connection and a high-performance computer suitable for video calls, data management, and event software usage.
• Availability to work full-time during U.S. Eastern Time (ET) business hours.

Nice-to-have:

• Experience working with CPE certificates or other professional education compliance processes.
• Familiarity with quality assurance or service process improvement.
• Background or interest in the cybersecurity, tech, or event management industry.
• Experience supporting virtual or hybrid events.

What We Offer:

• Full-time position (8 working hours per day, Monday-Friday). Please note that we will not consider candidates planning to combine this job with another one.

Remote work. You may be located in almost any country, just need a reliable Internet connection, a powerful computer to work from, and the ability to adjust your working schedule to align with US business hours (Eastern Time Zone).

• Industry Leadership. Work with a respected organization at the forefront of the cybersecurity industry, supporting events and initiatives that shape the future of digital security.
• Stability. This is not project work—we're seeking candidates looking for a long-term commitment of 2+ years.
• Salary will be discussed during the interview. Paid in USD.
• Application deadline: ASAP

Selection process:

• Fill in the application form - attach your CV;
• 45-min screening interview with Hire5 Recruiter;
• Complete a test assignment;
• 30-min deep-dive interview with the co-founder from CyberRisk Alliance;
• Get hired!

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