Customer Service Executive - Fast-Growing Wellness Brand

Customer Service Executive Hybrid/Remote £23,000 - £25,000 Start Date: Winter 2025 The Opportunity We’re working with an exciting, fast-growing wellness brand that’s redefining how people experience movement at home. They’re not just building a product – they’re building a community and a platform for connection, creativity, and feel-good living. With a growing presence and big ambitions, they’re looking for an Customer Service Executive to play a pivotal role in shaping customer and team experiences. The Role We’re looking for a Customer Service Executive who loves solving problems and making people’s days better. You’ll be the friendly, knowledgeable first point of contact for our customers, helping them get the most out of their experience, whether that’s over email, WhatsApp, chat, or phone. This is a hands-on role where no two days look the same. You might be walking a customer through a quick setup fix, reviewing a video of a machine issue, or arranging a replacement part. You’ll also keep our backend systems running smoothly, updating stock, processing orders, and maintaining accurate records in Shopify and Zendesk. It’s a full-time, remote role for someone who’s highly organised, proactive, and confident working independently in a fast-paced environment.

What you'll be doing:

Handling customer queries across email, WhatsApp, chat and phone with warmth and a solution-first mindset Overseeing our Zendesk and WhatsApp Business channels to ensure fast, consistent, and on-brand responses Reviewing photos and videos of damaged or malfunctioning equipment, diagnosing issues, and guiding customers through simple troubleshooting or repair steps Coordinating spare part orders, replacements, or technician visits where needed Managing and updating our Shopify store: adding products, processing orders, and keeping stock levels accurate Setting up wholesale accounts, uploading orders, and maintaining up-to-date records Liaising with delivery partners to upload orders, track shipments, and confirm stock availability

What we’re looking for:

Must have experience in customer service, technical support, or maintenance coordination, ideally with Zendesk or a similar platform Strong written and verbal communication skills in English Confidence using Shopify, Slack, Google Sheets/Excel, and related tools Highly organised, detail-oriented and proactive Comfortable working independently and adapting quickly to new systems or processes Experience working remotely or in a start-up environment is a plus UK-based, with availability to work from our London Showroom at least once a month Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment group, and can be contacted simply by applying for the role below. Becky and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs across the fitness and leisure industry. If keen to be considered please ‘Apply Now’.