Customer Service Representative - #34723

Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers. As part of their continued growth, they are expanding their team in the Philippines and are looking for a passionate, skilled, self-driven, and collaborative Customer Service Representative to join their dynamic team. This is an excellent opportunity for someone looking to grow their career and enhance their skills within a diverse and supportive environment. As a Customer Service Representative, you will maintain and update an accurate log of activity in the CRM system, and Google Sheets, direct customers to online resources, and answer customer inquiries via chat, email, Product Review, SMS, social media, and calls. You will also update customer records in the system, including notes about interactions, and pitch ideas for improving customer care.

Duties and Responsibilities:

• Maintain and update an accurate log of activity in the CRM system, and Google Sheets
• Direct customers to online resources
• Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls
• Meeting your Key Performance Indicators (KPIs)
• Chat Response Time: 30 Seconds
• Email Turnaround Time: 24-48 hours
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Make recommendations to management to improve customer experience
• Consistent desire to learn new skills
• Maintains professional and technical knowledge
• Working within the system
• Perform other duties as assigned

Must-have Skills / Qualification:

• At least 1 year of experience as a Customer Service Representative
• Prior experience in customer service or support roles, especially in handling multiple communication channels
• Excellent verbal and written communication skills in English
• Ability to respond to customer inquiries quickly, accurately, and with attention to detail
• Efficient in managing several conversations across different platforms simultaneously
• Comfortable working in a fast-paced, dynamic environment

Nice-to-have / Advantageous Skills:

• High School Diploma or equivalent required; Associate or Bachelor’s Degree
• E-commerce experience