Customer Service/ User Support Advisor

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management. What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo. Over the past six years, leading property management companies in the US, UK, Nordics, Germany, Spain, Portugal, Italy, and Mexico have joined forces to form Odevo. In that time, our revenues have grown 60-fold, establishing us as one of the largest and fastest-growing international players in the industry. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets. We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy. We are now a 10 000 employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together. To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale. Customer Service/ User Support Advisor Location: Home Based Contract: Permanent, Full-time (Mon–Fri, 09:00–17:30) Salary: Competitive and tailored to your experience Who We Are Dwellant part of the Odevo group are simplify property management through innovative digital solutions. Our platform connects residents, managers, and service providers to create efficient, transparent, and engaged communities. From maintenance to communication, we streamline every aspect of building management — empowering people and transforming residential living into a smarter, more connected experience. About the Role As a Customer Service/ User Support Advisor you’ll be a vital member of our Customer Care Team — the front line of Dwellant’s user experience. You’ll act as the first point of contact for our clients, ensuring that every interaction is handled with professionalism, empathy, and care. You’ll diagnose and resolve technical issues, manage support tickets, and work closely with colleagues across departments to deliver timely, high-quality solutions. Your role will be key in maintaining our reputation for excellence and ensuring our users receive the support they deserve. This is a fast-paced, people-focused position where no two days are the same — perfect for someone who loves problem-solving, learning new things, and making a real impact. Key Responsibilities Act as the first point of contact for users via helpdesk portal, phone, chat, and email. Respond to all new support tickets within one hour, resolving or triaging appropriately. Ensure all tickets are addressed and cleared by the end of each working day. Deliver timely, effective support in line with agreed SLAs. Monitor live chat channels and provide real-time assistance. Identify recurring issues and help maintain the internal knowledge base. Participate in support phone coverage and exception monitoring rotations. Uphold ISO 27001 information security standards and company best practices. Your Skills & Experience Strong communication and listening skills with an empathetic approach. A natural problem-solver with keen attention to detail. Excellent time management and multitasking abilities. A proactive learner with a genuine desire to improve and grow. Understanding of customer care principles and helpdesk environments. Experience with Dwellant or Zendesk (advantageous, but not essential). Previous experience in property management or SaaS support is beneficial. Why Dwellant? We are part of the Odevo group, a 10,000-employee organisation with a start-up culture that encourages innovation, career progression, and impactful ideas. We’re more than a software company — we’re a community of innovators passionate about making work easier and lives better. Joining Dwellant means joining a supportive culture that values curiosity, collaboration, and continuous improvement. As part of a growing international group, you’ll have access to exciting career development opportunities and the chance to make a meaningful contribution to the digital transformation of property management worldwide. Join Us If you are passionate about delivering exceptional client service in a fast-growing, purpose-driven company, we want to hear from you. Eligibility: You must have the right to work in the UK. Documentation will be required during the hiring process