Customer Solutions Architect

Hypori Inc., a leading provider of SaaS cybersecurity solutions, is a disruptive technology company transforming secure mobility for government and commercial customers. Hypori’s secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. Learn more at https://hypori.com. Role Overview We’re looking for a hands-on technical professional to support pre- and post-sales engagements. This individual will act as a trusted technical advisor during the sales cycle and transition into a technical account manager post-sale after the Hypori Delivery team has onboarded the customer. The role ensures successful transitions, adoption, and long-term customer value and retention. Responsibilities

Pre-Sales Responsibilities:

• Partner with Account Executives and GTM resources to deliver technical product presentations and demos, ensuring a successful Technical Evaluation process.
• Lead discovery sessions to understand customer requirements, architecture, and constraints.
• Develop solution designs, security recommendations, and integration plans.
• Manage technical evaluations, including Proof of Concept (POC) planning and execution.
• Address RFPs, security questionnaires, and technical objections.
• Collaborate with Product and Engineering teams to deliver customer feedback.

Post-Sales Responsibilities:

• Available for post sales support including implementation support of customers.
• Serve as the primary technical point of contact post-sale for assigned customers.
• Guide customers through full solution utilization post-deployment handover.
• Conduct technical QBRs and support the Customer Support team with ongoing engagement.
• Track and report on customer adoption, technical issues, and support escalations.
• Collaborate with Support, Product, and Engineering to resolve issues and deliver improvements.
• Advocate for customer needs internally while ensuring alignment with Hypori’s platform and roadmap.

Technical Skills and Experience:

• Proficiency with at least one major cloud provider (AWS, Azure, or Google Cloud).
• Working knowledge of Linux systems such as Red Hat Enterprise Linux or CentOS.
• Familiarity with containerization and orchestration tools including Docker and Kubernetes.
• Understanding of iOS and Android mobile operating systems.
• Experience with Mobile Device Management (MDM) or Enterprise Device Management (EDM) solutions.
• Exposure to virtualization technologies such as VMware, Citrix, KVM, or Virtual Desktop and Virtual Apps environments.
• Familiarity with core networking concepts including routing, switching, firewalls, and web filtering.
• Knowledge of network security principles including DoD/GOV standards, STIGs, IDS/IPS, and multi-factor authentication.

Qualifications:

5+ years in technical pre-sales, solutions engineering, or technical account management.

• Experience supporting enterprise software, cybersecurity, or secure mobility solutions.
• Must be clearable or have had federal level clearance previously (*will be important in 5Eyes deals and NATO).
• Strong understanding of enterprise IT, networking, identity, and security architectures.
• Familiarity with FedRAMP, NIST, CMMC, or Zero Trust frameworks is a plus.
• Excellent interpersonal and customer service skills with proven ability to explain complex technical concepts to non-technical audiences.
• Exceptional written and verbal communication, presentation, and documentation skills.
• Demonstrated flexibility, organization, and self-motivation in a fast-paced environment.
• Ability to apply engineering or technology principles to product sales and solution design.
• Strong problem-solving and analytical skills, with sound judgment and timely decision-making.

High integrity, dependability, and a strong sense of urgency and results orientation. U.S. citizenship required (role supports federal customers).

What Success Looks Like:

• Smooth transition from pre-sales to post-sales engagement.
• Accelerated customer onboarding and measurable time-to-value.
• High satisfaction, retention, and customer advocacy.
• Strong internal collaboration and proactive problem-solving.
• Consistent demonstration of professionalism, integrity, and ownership.

About Us Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offer a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce. Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law. At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance. #Hypori #BI-Remote #LI-Remote