Customer Success Executive (Mid-Market/Enterprise)

About us Yodeck is a fast growing Software as a Service (SaaS) company that is laser focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy to use, and feature-rich solution has been developed to democratise digital signage and empower businesses around the world. First introduced in 2016, Yodeck now powers over 200,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck ranks among top 3 digital signage SaaS platforms worldwide, and we are looking for curious and smart people to help us grow even faster! About the position As a Customer Success Executive, you will manage a portfolio of Mid Market and Enterprise customers, ensuring they achieve their desired outcomes with Yodeck. You'll build strong, trusted relationships, support onboarding, monitor customer health, and work proactively to drive adoption, expansion, and renewals. You’ll act as the customer’s advocate within Yodeck, working cross functionally with Sales, Product, Marketing, and Support to ensure a seamless and valuable experience throughout their lifecycle. Responsibilities Own the customer journey post-sale for a portfolio of Mid-market and Enterprise customers. Conduct onboarding, training, and regular check ins, including QBRs and strategic reviews. Monitor product usage, health scores, and customer feedback to drive action and prevent churn. Collaborate with Sales to identify upsell/cross-sell opportunities and support renewals. Provide insights to the Product team to inform roadmap decisions based on customer feedback. Maintain accurate and detailed records of all customer activity in CRM systems (HubSpot) and customer success platforms. Serve as a trusted advisor and advocate for your customers. 2-3 years in customer success, account management, or enterprise support in a SaaS environment. Experience working with Mid-Market and Enterprise customers across international markets Excellent communication, relationship building, and problem solving skills. Strategic mindset with a hands on attitude. Proficiency in CRM tools like HubSpot and customer success platforms. Ability to manage multiple stakeholders and influence outcomes. Fluent in English (spoken and written); additional languages are a plus. Competitive salary package Team bonus scheme and a great Stock Option plan Individual training budget for professional development and continuous training Impressive benefits package, incl. office gym, nutritionist, meal vouchers and much more Private medical insurance plan Exciting & friendly surrounding International, fast-paced and flexible working environment Hybrid working Commuting expenses Equal opportunity and workplace diversity As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.