Customer Success Manager – Growth Accounts

Description At GeoEdge, we protect the digital world from the dark corners of the internet. If you’ve ever been disrupted by a deceptive or harmful ad, you’ve already seen the problem we solve—before it hits real people. Our mission? Simple: clean, safe, and secure ad experiences for everyone. We’re a cybersecurity company with a heart. Our team thrives on curiosity, collaboration, and kindness—with just the right amount of grit to outsmart cyber threats every day. We’re passionate about protecting publishers, platforms, and users while building long-term relationships rooted in trust and innovation. Now, we’re looking for a motivated and people-first Customer Success Manager to focus on our long-tail and growth-tier customer base. This is a fantastic opportunity for someone early in their career who wants to make an impact, learn fast, and grow into a strategic role. Your mission: help customers onboard successfully, adopt our technology, and grow their usage—while keeping churn at bay. If you love helping others succeed, enjoy solving real-world problems, and want to work on the frontline of adtech security—this is your chance to shine.

Responsibilities Manage a high-volume portfolio of small and mid-sized accounts across global markets. Guide new customers through onboarding and product activation with clarity and care. Proactively monitor usage trends and surface opportunities for deeper adoption and upsell. Be the customer’s day-to-day contact—answering questions, providing best practices, and making sure they get real value from GeoEdge. Detect early signs of churn risk and take action to re-engage and retain customers. Build strong relationships through regular check-ins, email support, and product training (mainly remote). Help develop scalable playbooks, onboarding workflows, and customer education resources. Collaborate with sales, support, and product teams to resolve issues and advocate for customer needs. Collect and share feedback to influence product development and improve the customer experience.

Requirements 1–2 years of experience in customer success, account management, or onboarding—preferably in a SaaS or tech environment. Strong communication skills—friendly, clear, and confident in both written and verbal English. Empathy and a customer-first mindset—you’re someone who genuinely enjoys helping others succeed. Organized and self-motivated, with the ability to manage multiple accounts and priorities at once. Comfortable learning new technologies and guiding others through them. Bonus: Experience in adtech, martech, or cybersecurity is a plus.