Customer Success Specialist

Love people, tech, and the thrill of helping customers “get it”? Step into a high-touch role where you’ll demo AI tools, build relationships, and guide customers from first call to long-term success.

About the Company:

This is a full time role with a fast moving team building innovative AI SaaS tools. They create products that help businesses streamline workflows, automate tasks, and unlock new levels of efficiency through intuitive AI powered solutions. As the company grows quickly, they are looking for a customer focused specialist who can guide prospects through demos, support new users, and help clients get real value from the platform. Location: United States - Fully Remote

Your Mission: Day to Day Responsibilities Take inbound sales calls and run engaging demos of our AI tools Explain use cases clearly and help prospects understand real business impact Build strong relationships with new and existing customers Follow up consistently to support conversions and renewals Onboard new clients and ensure their setup is smooth and successful Deliver high-touch support as the trusted human side of the product Gather customer feedback and share insights with the product team Become a power user of the platform and internal expert Help customers understand how AI fits into their business workflows Your Toolbox: Skills to be Successful Experience in customer success, SaaS onboarding, or software sales Comfortable learning new software quickly and deeply Strong communicator who can simplify complex ideas Familiarity with AI agents, dashboards, permissions, and API-driven tools Ability to identify whether issues are user errors, configuration problems, or dev-level Curious, proactive, relationship-driven personality Your Perks: What's in it for you High-ownership role across the full customer lifecycle Hands-on work with cutting-edge AI SaaS products Chance to influence features through real customer insights Fast-moving environment with plenty of room to grow Supportive culture that values curiosity, empathy, and initiative Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.