Data Analyst

What is Exoticca Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What is our proposal?

Data Insights Team is the main responsible of making data essential in key decision making across Exoticca. As our new data analyst you’ll have the opportunity to:

• Help to develop and maintain dashboards, perform ad-hoc analysis based on Operations Department needs and provide actionable insights based on data.

Collaborate directly with the Operations team, including Call Center departments, and also with other stakeholders across the organization to understand business needs and identify opportunities for new or enhancing existing initiatives.

• Manage multiple data sources and identify process improvements in how the data is tracked and reported.
• Work together with our team and the Data Engineering team to ensure that a relevant data structure is maintained.
• This position serves as an expert in call center, sales and operations data, funnel reporting, analysis, and modeling.

2+ years of work experience in data analytics, with heavy focus on operations performance measurement.

• Proficiency in Excel, SQL and BI tools.
• A good understanding of how the ecosystem of a travel industry call center, or a related field department works and the main KPIs it manages.
• Experience with modern visualization tools such as Looker or Tableau.
• Extremely detail oriented and proactive.

Ability to present complex things in an easily understandable way. Fluent in English and Spanish (spoken and written). Education: Bachelor's degree in a quantitative field such as Statistics, Data Science, Economics, or a related discipline is preferred. Competitive compensation package in line with job responsibilities and experience. Additionally, we propose the use of flexible compensation management for diet, transportation, and private health insurance with Cobee. Hybrid work model. Offices in Barcelona. Permanent contract from the start. Travel packages at reduced prices! Referral bonus, if you bring people as talented as you. Unlimited coffee, team lunches, English lesson, bi-anual company parties. And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization!. Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law. #LI-Hybrid