Death Claims Retain Access Account and Payment Analyst

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We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

This position encompasses multiple job requirements, with a primary focus on financial processes related to Access Accounts, Returned Checks, and Outdated Checks. The role is expected to serve as the Subject Matter Expert for EQH’s Retained Access Account, acting as a liaison between Equitable finance, operations, actuary, treasury, and Northern Trust.

Key responsibilities include:

Overseeing Retained Access Accounts, ensuring accounts are established with accurate information, timely, and with correct values in the overnight feed. Executes manual account openings when they failed to transmit. The role is focused on the life cycle of the retained access account – which involves monitoring the entire book of Retained Access Accounts, addressing dormancy issues, coordinating fraud reports, and closing accounts if the account holder is deceased. Monthly reporting duties include preparing reports showing the total number of Retained Access Accounts opened and closed within the month, average account value, and other financial details, sharing these reports with Finance and Actuary partners Monitoring the Returned Check Queue and the 13-month check queue, which are related to reissuing checks due to returns or stale dates. This process requires thorough research to confirm the check's status, ensuring a proper stop payment, and reissuing the check to an approved address. Processing the escheatment of death claim proceeds, which involves determining the inability to locate a beneficiary, processing the escheatment within the admin system, handling financial accounting, monitoring suspense, and completing downstream documentation for the Abandoned Property team. Research and resolve standard issues, handle escalated requests, and be recognized as a technical resource with broad knowledge of products and procedures. Independently resolve complex and sensitive casework, correspond with beneficiaries, their representatives, or Financial Professionals, and provide comprehensive information to facilitate claim payments. Providing support for offshored functions, determining appropriate beneficiaries, and identifying and obtaining requirements to process claims within state and federal guidelines. The base salary range for this position is $41,000 - $55,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program

Required Qualifications:

2+ years of experience in financial services industry or customer service

Preferred Qualifications:

Knowledge of the Death Claims process CAPS system knowledge L70 system knowledge Ability to handle multiple processes and prioritize workload (organized and detail oriented) Ability to think creatively, communicate effectively both written and verbal, and work collaboratively Self-starter; ability to work independently with little supervision while contributing as a team member Sound analytical, problem solving and decision making skills Reliable with the ability to meet attendance and punctuality standards Ability to handle sedentary nature of job Demonstrated accountability and sense of urgency Skills Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Customer Support Systems: Knowledge of principles and techniques used in customer support and ability to use applications, hardware, software, networking, and the applications environment used for customer support. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion. Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

ABOUT EQUITABLE

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.