Delivery Coach

The Game Changers:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose:

The purpose of this role is to coach teams across AP+ in industry-standard delivery practices, support leaders to strengthen delivery capability through communities of practice, and through targeted individual and team coaching. The role also drives improvements in planning and estimation by embedding standard approaches and tools, and works with teams to enhance delivery ceremonies and other key events that enable continuous delivery uplift.

The core accountabilities of the role will include:

• Tailor support to team needs through short-term embedding, workshops, or one-on-one mentoring.
• Facilitate workshops and resolve conflicts to remove impediments, build a culture of continuous improvement, and enhance delivery effectiveness.
• Coach teams on tools, planning, estimation, and agile ceremonies to improve ways of working and enable effective enterprise reporting.
• Work with teams at all capability levels to embed and refine standard practices, fostering collaboration and efficiency.
• Mentor team members and leaders to uplift capability and maturity through best practice adoption for improved delivery outcomes.
• Build strong cross-organisational relationships to enhance process and practice maturity.
• Contribute to the design and implementation of standard tools, workflows, and governance frameworks that support transparency and enterprise-wide consistency.
• Support teams in delivering customer value aligned with AP+ strategic objectives.
• Present insights, findings, and recommendations to key stakeholders.
• Support governance processes for pricing and investment decisions.

Manage stakeholder relationships by facilitating effective communication, serving as a key point of contact, and supporting decision-making.

Success in this role requires demonstrated capability in the following areas:

• Tertiary qualification in Business, Project Management, Organisational Development, or a related field.
• Proven 2+ years’ experience coaching teams, facilitating workshops, and mentoring to build delivery capability.
• Proficient in delivery tools and practices (e.g., JIRA, Confluence) with a focus on continuous improvement.
• Strong understanding of delivery methods, planning, estimation, and agile ceremonies.
• Skilled in stakeholder management and providing expert advice to enable organisational change.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal. If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process. AP+ are not partnering with Recruitment agencies for this role.