Director of Revenue Operations

This role will have a start date at the end of March 2026. About Us At Greenbrook Medical, we believe seniors deserve more from the healthcare system—more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we’d want for our own parents. Founded by two brothers inspired by their father’s pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they’re never alone in a complex system. Our business model is designed around patient outcomes, not volume—so we only succeed when our patients thrive. With roots in Tampa Bay and a partnership with Tampa General Hospital, we’re growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients. About the Role The Director of Revenue Operations will be responsible for strengthening and scaling the engine that drives Greenbrook’s financial performance across Medicare Risk Adjustment, HEDIS, billing, and medical records. We already have a successful model in place—your mandate is to take what works, make it consistent across markets, and build the next level of infrastructure (systems, processes, analytics, and talent) that will support scalable, repeatable revenue excellence as we grow. You’ll design strategy, build dashboards and KPIs, operationalize best practices, and lead a high-performing team that ensures every patient interaction is translated into accurate and timely revenue. Reporting directly to the Chief Medical Officer, you’ll collaborate closely with Clinical Ops, Finance, Technology, and Market Leadership to make sure our revenue programs stay ahead of our growth. This role is perfect for someone who thrives in high-accountability environments, understands the levers of full-risk Medicare Advantage, and loves to architect systems that turn great operations into great outcomes. If you want to help take an already working model and scale it with excellence, this is the role for you. Location: Remote, must be located in FL, VA, NY, MO or TX to be eligible for this role. Key Responsibilities Strategy & Program Design

Own revenue strategy across MRA, HEDIS, Billing, and Medical Records Identify system-level levers to optimize RAF, quality scores, and revenue integrity Standardize best practices across all markets and clinics

Reporting & Analytics

Build and iterate on dashboards, KPIs, and scorecards for each revenue domain Monitor real-time performance, spot trends, and drive data-backed decisions Partner with Finance and Data teams to ensure revenue projections and accruals are accurate

Process Design & Optimization

Create scalable workflows for MRA coding, clinical documentation, billing, and HEDIS capture Implement tools, automations, and audits to improve accuracy and timeliness Reduce variation between physician panels through standard operating procedures

Team Leadership & Performance Management

Lead and develop teams across MRA coding, billing, medical records, and HEDIS Hire and onboard talent; coach and performance-manage effectively Set incentive plans aligned to KPIs and operational outcomes

Cross-Functional Collaboration

Partner with Clinical Ops to drive HCC capture and HEDIS performance Work with Providers and Market Leaders to align priorities Collaborate with Tech/Data on tools, workflow, and EMR performance

Accountabilities RAF accuracy and completeness (e.g., year-over-year Delta RAF lift, validated HCC capture rate) HEDIS performance (e.g., gap closure %, measure compliance, overall Stars score) Billing accuracy & timeliness (e.g., clean claim rate, days in A/R, denial rate) Medical records integrity (e.g., chart completeness %, retrieval success rate) Team performance (e.g., productivity per coder, quality audit scores, hiring velocity) Revenue realization (e.g., captured vs. expected revenue, leakage reduction, audit recovery wins) Process consistency across markets (e.g., SOP adoption, variability reduction, error rates) About You

Experience:

5+ years in full-risk Medicare Advantage provider or payer-side revenue program leadership At least 2 years of hands-on experience as an MRA coder Prior experience overseeing or partnering closely with medical billing teams Demonstrated success designing dashboards, KPIs, and scalable revenue workflows

Certification:

Required: CPC (Certified Professional Coder), CRC (Certified Risk Coder) Preferred: Advanced degree (MBA, MPH, MHA, etc.)

Skills:

Deep understanding of MRA, HEDIS, billing operations, and quality-linked revenue Ability to build and lead high-performing teams across multiple domains and manage effectively through layers (i.e. direct and indirect reports) Strong process-design and systems-thinking mindset Proven ability to translate data into operational action Strong communication and interpersonal skills Collaborative mindset with a willingness to learn and grow High attention to detail and commitment to excellence English required, Spanish a plus

• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.
• Why You Should be Excited

Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care. Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors. Growth: We’re building more than a company - we’re building careers. As we grow, we’re creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward. Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match. Our Selection Process Our selection process typically includes an online application, initial interview, functional and values interviews, a case study, and a reference check. Equal Employment Opportunity and Commitment to Diversity At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.