Director of Revenue Operations (RevOps)

Enformion is a dynamic and innovative data and analytics company that assists digital marketplaces in fraud prevention, risk management, seamless user onboarding, and fostering trust between shoppers and merchants. Our AI-powered solutions leverage extensive data intelligence and advanced behavioral analysis, enabling continuous monitoring for emerging risk indicators. Salary $135K-$145K Position Overview The Director of Revenue Operations is responsible for designing, implementing, and continuously improving the processes, systems, and insights that enable Enformion’s go-to-market teams to perform at their best. You’ll be the connective tissue between Sales, Marketing, SDR/BDR, and Customer Success, and Finance to drive efficiency, accountability, and growth. The ideal candidate combines operational rigor, a deep understanding of the SaaS funnel, and a passion for using data to guide strategic decisions. Direct reports include a business intelligence specialist and sales operations analyst already on staff. As a team, you will manage business intelligence and other reporting functions on behalf of the go-to-market organization. This is a high-impact role for an analytical leader who thrives on turning data into strategy, building scalable systems, and ensuring alignment across the entire revenue engine. Key Responsibilities Strategy & Alignment Partner with the CRO, VP of Marketing, VP of Finance, and Customer Success leadership to align go-to-market goals and drive predictable growth. Define the end-to-end revenue funnel—from lead to renewal—and ensure accurate measurement, attribution, and accountability across functions. Translate strategic business objectives into operational processes, dashboards, and KPIs. Lead regular pipeline and forecast reviews to ensure visibility and consistency in revenue projections. Systems & Infrastructure Own the RevOps tech stack, including SugarCRM, HubSpot, Outreach, RingSense, ZoomInfo, and data enrichment tools. Evaluate and optimize system integrations to create a seamless data flow across all revenue functions. Ensure CRM hygiene, accurate reporting, and scalable automation that supports both inbound and outbound GTM motions. Implement and maintain lead routing, scoring, and lifecycle tracking systems. Data, Analytics & Insights Develop and maintain dashboards that track key performance metrics across Marketing, BDR, Sales, and CS. Provide actionable insights on conversion rates, pipeline velocity, churn, and campaign ROI. Partner with Finance and Marketing to analyze CAC, LTV, and ROI across segments and channels. Use predictive analytics and trend analysis to guide forecasting, territory planning, and capacity modeling. Produce reports and dashboards for commissioned staff to monitor performance and to drive behaviors. Own the commissions process, including ongoing reporting, quarterly calculations, commission plan adjustments, etc. Process Optimization Standardize and document go-to-market processes to improve consistency and productivity. Identify bottlenecks in the funnel and recommend data-backed solutions for efficiency gains. Collaborate with enablement teams to align training programs with operational insights. Continuously refine performance metrics to ensure they reflect business goals. Leadership & Collaboration Manage and mentor a small RevOps team (analysts, system admins). Serve as the central liaison between Sales, Marketing, and CS operations. Champion a culture of transparency, accountability, and continuous improvement across GTM functions. Qualifications 10+ years of Revenue Operations, Sales Operations, or Marketing Operations experience, including 2+ years in a leadership role. Proven experience building and scaling RevOps functions within a SaaS or technology company. Strong command of CRM tools including HubSpot, and related GTM tech stack (e.g., Outreach, ZoomInfo, RingSense). Deep understanding of SaaS metrics (ARR, ACV, retention, pipeline velocity, funnel conversion). Exceptional analytical skills—comfortable with dashboards, pivot tables, and BI tools (Power BI, or similar). Strong project management and cross-functional communication skills. Ability to operate strategically while executing tactically.

Preferred Skills Background in data intelligence, analytics, or identity solutions. Knowledge of data governance and compliance frameworks. Comfort with SQL or data visualization tools for deeper analytics.