Email Support & Inbox Management Specialist - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients’ teams - delivering high-quality service with precision, efficiency, and a personal touch. We’re currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented Email Support & Inbox Management Specialist to assist with shared inbox management and internal email processing.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (16:00 to 01:00 South African time - subject to change in accordance with daylight savings in the United States).
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)

Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.

• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Duties & Responsibilities
• Manage a shared email inbox used by the internal team.
• Review incoming emails from external lending companies and route them to the correct brokers internally.
• Log relevant information into internal systems or databases.
• Loop in appropriate internal contacts to ensure follow-ups and responses.

No external email communication or customer voice interaction - this role is strictly internal and email-based. Excellent written and verbal communication skills. Strong reading comprehension. Exceptional logical reasoning and problem-solving abilities. Ability to analyze and categorize different types of email inquiries and act accordingly. Sound judgment and the ability to apply past learning to similar new scenarios. Basic proficiency with computer systems. Comfortable navigating MS Office and Outlook. Ability to learn new systems and follow structured workflows. Background or familiarity in finance or accounting will be advantageous but not essential. If you are not contacted within 14 working days, please consider your application unsuccessful.