Engagement Support - Part Time 24hrs P/W - 8 Month Fixed Term Contract

About us Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions. Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale. This role is for Momenta, a part of Liva Healthcare group. Momenta is dedicated to improving health outcomes through high quality, evidence-based programmes that support individuals in making sustainable lifestyle changes. We are seeking an enthusiastic Engagement Support to help advance this mission.

About the opportunity As Engagement Support, you will play a vital role in facilitating the referral of patients from primary care onto our programmes. You will work closely with and support our Engagement Leads, as well as liaising with other internal teams as appropriate. Your primary responsibility will be to monitor our referral inboxes and enter referrals onto our core system swiftly and efficiently. You’ll check the referral data for accuracy, highlighting missing information or ineligible referrals. Either you or the Engagement Leads will liaise with GP practices as required and appropriate. This is a role with a strong emphasis on achieving performance targets. Entering referrals swiftly and accurately is the key first step to ensuring that participants can access the service as quickly as possible.

What you’ll be doing:

• Enter referrals received from primary care into our secure contract inboxes onto our core system swiftly and accurately.
• Review referrals for eligibility and / or missing information, flagging for appropriate follow-up internally and/or externally.
• Exceed or meet internal targets of entering, reviewing and responding to referrals within 2 working days of receipt.
• Track inbox and other activity as required.
• Develop and maintain strong relationships with Engagement Leads and other internal staff.
• Follow-up with Engagement leads or primary care staff directly for missing information when appropriate.
• Support with other data entry tasks as required from time to time
• Maintain accurate records.
• Support with participant outreach to provide information about the programme and service where appropriate, to be discussed with your Line Manager.
• Other duties as agreed with your Line Manager from time to time.

You’ll have:

• Rapid and accurate data entry.
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Proficiency in using Microsoft Office and CRM software applications.
• Target-driven mindset with the ability to achieve performance goals and meet referral targets.
• Ability to work independently and as part of a team, collaborating effectively with colleagues and stakeholders.

And hopefully you’ll also have:

• Strong interpersonal and communication skills and experience in a relevant field such as health care, social work or public health are helpful.
• Knowledge of primary care settings and healthcare systems, including an understanding of referral processes

At the Liva Group we are a purpose-driven company, and we go to work every day to help people live better lives. Our purpose is in our DNA, and we are always on the lookout for talented people who are eager to evolve and build a life-changing career within global health tech. We believe in doing business the right way. We are committed to both eliminating discrimination and encouraging diversity amongst our workforce. We are committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees. We will operate a fair, inclusive and transparent recruitment and selection process.

#LI-DNI