Enterprise Account Manager

Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers! About the Role Vidyard is looking for an Enterprise Account Manager to join our Sales team. Reporting to the Director of Account Management, you’ll own a portfolio of our top-tier Enterprise accounts that are primed for expansion and be responsible for growing revenue through expansion, cross-sell, and strategic adoption plays. This is a growth-first role where you will also run end-to-end renewals for Vidyard’s largest Enterprise customers within your book - particularly where there is strong partnership, executive alignment, and a clear path to growth. You’ll collaborate closely with Customer Success partners to ensure a seamless customer experience across adoption, planning, and commercial execution. You’ll act as a trusted advisor to senior stakeholders, build multi-threaded relationships, and bring structured account plans that tie Vidyard’s platform to measurable business value. This role requires strong forecasting discipline, crisp executive communication, and comfort navigating ambiguity while keeping momentum high across multiple accounts. This is a remote role open to candidates in Canada and the US. About the Team You’ll be part of Vidyard’s post-sales customer team, where Enterprise Account Managers and Customer Success Managers partner closely to drive retention and growth across our Enterprise customers. You’ll collaborate cross-functionally to align on account plans, deliver a consistent customer experience, and execute cleanly against shared goals. What You’ll Work On Own a book of top-tier Enterprise accounts, responsible for driving expansion and cross-sell outcomes while maintaining strong retention performance. Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy (with strong executive alignment). Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays across teams, regions, and business units. Lead end-to-end renewal execution for your largest accounts in the Growth motion, from discovery and requirements through negotiation and agreement close—keeping process tight and customer-centric. Partner with your CSM and cross-functional teammates to keep accounts moving - aligning on shared priorities, removing friction, and driving consistent execution across Post-Sales. Forecast accurately and communicate clearly, with strong deal hygiene and a data-informed view of pipeline, renewals, and expansion. What You’ll Bring to this Role and Your New Team 5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell. Proven in Enterprise, multi-stakeholder environments (exec alignment, procurement, complex orgs). Strong at value-based discovery and translating business goals into crisp plans and commercial paths. Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals). Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through. A collaborative partner who builds trust quickly across post-sales and cross-functional teams. Thrive in ambiguity: you prioritize well, create clarity, and keep momentum high. Our Tech Stack Vidyard G Suite Salesforce Pocus Intercom Clay Gong Looker Metbase Statisfy Zendesk EverAfter Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
• Embrace Innovation: You think creatively, challenge the status quo, and seek new ways to improve and grow—both personally and professionally.
• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

At Vidyard, we celebrate the intersection of creativity, ambition, and impact. If you’re ready to contribute to our mission of transforming communication and being part of a team that’s customer-focused, hardworking, and values-driven, Vidyard is the place for you.

• Why You’ll Love Working at Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling. Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period) Wellness Your Way: Leverage flexible spending accounts to spend on what matters most. Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services. Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits. Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve. Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning. Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration. Come join a team where your best life meets your best work! Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.