Enterprise Applications Support Analyst

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking an Enterprise Applications Support Analyst  to support our IT Enterprise Applications team.

Salary $45,000-$53,000 depending on experience

Remote Position available for candidates residing in PA, DE, FL, LA, MD, NJ, OH, TX, and VA.

Up to 25% travel to our headquarters in Lafayette Hill, PA expected.

Position Details:

The Enterprise Applications Support Analyst provides intermediate technical support to users across the organization. This role handles more complex issues escalated from Tier 1 support, such as software troubleshooting, system access, and basic configurations. The analyst communicates with end users, documents incidents, and collaborates with IT teams to resolve recurring problems. The

Enterprise Applications Support Analyst will:

• Respond to and resolve Tier 2 help desk tickets, including application support

and user access issues.

• Escalate unresolved or high-impact problems to appropriate IT staff or

vendors.

• Document all support interactions and resolutions in the ticketing system.
• Guide end users through troubleshooting steps and training for software and

hardware issues.

• Support user account management (e.g., password resets, permissions).
• Assist with setup and configuration of software.
• Participate in IT support projects, system upgrades, and documentation

efforts.

• Monitor application performance, troubleshoot technical issues, and coordinate

update.

• Evaluate and recommend new tools or system enhancements to improve enterprise

application performance.

• Manage system documentation, version control, and testing procedures to ensure

stability and reliability

Benefits

Merakey offers generous benefits that promote well-being, financial security,

and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare

advocacy support.

• Retirement plan -- both pre-tax and Roth (after-tax) options available for

employee contributions.

• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee
• Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and

lifestyle.

• Access to Pryor Online Learning for free online personal development classes.
• Learn more about our full benefits package -

https://www.merakey.org/careers/benefits [https://www.merakey.org/careers/benefits]

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. [https://youtu.be/MD3KtxmS7qo] Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

#LI-Remote

Qualifications

Education and Certifications:

• High School Diploma or GED required.
• IT certifications preferred (e.g., CompTIA A+, Network+, Microsoft Certified

Professional).

Experience:

• 1 year relevant experience required.
• 1–2 years of experience in a help desk or technical support role preferred.
• Experience with troubleshooting software, hardware, and user access issues.
• Familiarity with IT service desk operations and escalation procedures.

Technical Skills:

• Basic knowledge of Windows and/or macOS operating systems.
• Proficiency with Microsoft Office Suite and standard business applications.
• Ability to use remote support tools and ticketing systems (e.g., EasyVista).
• Understanding of user account management, password resets, and basic network

connectivity.

• Strong analytical and problem-solving skills with attention to detail.
• Experience with system integrations, reporting tools, and application

security.

• Strong troubleshooting and problem-solving abilities.