ERP Pre-sales/Functional Support Consultant - Canada

Who are we? Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure. We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security. Hear how Traild customers speak about us here. The Role: Want to be a part of our exciting growth journey? We’re looking for a talented, passionate, and motivated ERP Functional Support Consultant to join our Solutions team. You’ll play a key role in leading ERP integration projects and providing exceptional ERP support to customers. You will collaborate closely with clients and internal teams to deploy, support, and enhance our AP automation solution, with a focus on Oracle NetSuite implementations.

The ideal candidate will have:

• Deep expertise in SAP B1, IFS, or NetSuite.
• A strong technical background with SaaS or ERP products
• A customer-first mindset and outstanding communication skills
• Key Responsibilities
• Lead and support client implementations of Traild’s AP automation platform with SAP B1, IFS, or NetSuite
• Assist the sales team to demonstrate how Traild can assist a prospect to streamline automate and protect their accounts payable.
• Configure, test, and troubleshoot technical integrations, ensuring seamless deployment and user adoption.
• Collaborate with customers to understand business requirements and provide tailored ERP/AP solutions.
• Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries.
• Create and maintain clear documentation, technical notes, and knowledge base articles.

Partner cross-functionally with Sales, Product, Success, and Technology teams to ensure customer success and solution excellence. Stay up to date with the evolving IFS platform and contribute to improving Traild’s integration capabilities.

Who You Are:

3+ years of experience with SAP B1, IFS, or NetSuite (administration, development, or solution consulting) Strong understanding of ERP systems, SaaS products, and financial processes—especially Accounts Payable

• Knowledge of Acumatica or Syspro beneficial.
• Proven ability to diagnose technical issues and collaborate cross-functionally to solve them
• Confident, articulate, and professional when interacting with customers
• Curious, adaptable, and eager to grow with a scale-up
• Comfortable working remotely or in a hybrid team setup
• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
• The Perks of Working at Traild
• Flexibility: We offer a range of remote, hybrid, and flexible working options.

Global Team: We are growing across APAC, NA, and EMEA, with team members around the world. We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it Employee Satisfaction: Our team genuinely loves working at Traild—we scored a 78 eNPS on our 2025 survey! Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment